Job details
Job Description: This hybrid position reports to our 826 Eastpark Dr., Grayson, KY 41143 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most. How you’ll make an impact As a Premier Service Consultant specializing in customer acquisition and service, you’ll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience. What your day-to-day will look like
- You’ll identify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers.
- You’ll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
- You’ll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
- You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
- When issues arise, you’ll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
- In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
- Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.
- Paid training and additional resources to support success in your new role as an AT&T Premier Service Consultant.
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
- You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
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If selected, you must be able to report to this location. </b></p><p></p><p> This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most. </p><p></p><p><b> How you’ll make an impact </b></p><p> As a Premier Service Consultant specializing in customer acquisition and service, you’ll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices. 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Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. </li></ul><p></p><p><b> WFH Requirements </b></p><ul><li> You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)</li><li> Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). </li><li> You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. </li></ul><p></p><p> Want to learn more about our work from home roles? Watch  this video. </p><p></p><p> Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Apply today! #Virtualjob #Virtualwork </p><p></p><p> If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!</p><p>#Connectourcustomers </p><p></p><p></p><p></p><p><b> Weekly Hours: </b></p>40<p></p><p><b> Time Type: </b></p> Regular <p></p><p><b> Location: </b></p> Grayson, Kentucky <p></p><p> It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 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'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => 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In this course, you will take in the essential abilities, learning, and data about office organisation and client benefit.<br /> <br /> You will figure out how to recognise what regulatory strategies to be incorporated into your business. This is a progression of exchanges about managerial, and client benefit bolster. It will also help you understand how massive scale associations are overseen. 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In this course, you will take in the essential abilities, learning, and data about office organisation and client benefit.<br /> <br /> You will figure out how to recognise what regulatory strategies to be incorporated into your business. This is a progression of exchanges about managerial, and client benefit bolster. It will also help you understand how massive scale associations are overseen. Also, you will have the capacity to take in the structures and goals engaged with directing of administrator collaborator and client benefit.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Admin Support</strong> <ul> <li>Getting Started</li> <li>Getting Organized (I)</li> <li>Getting Organized (II)</li> <li>Managing Time</li> <li>Getting It All Done On Time</li> <li>Special Tasks</li> <li>Verbal Communication Skills</li> <li>Non-Verbal Communication Skills</li> <li>Empowering Yourself</li> <li>The Team of Two</li> <li>Taking Care of Yourself</li> <li>Wrapping Up</li> </ul> <strong>Administrative Management</strong> <ul> <li>Getting Started</li> <li>Why Your Office Needs Administrative Procedures</li> <li>Gathering the Right Tools</li> <li>Identifying Procedures to Include</li> <li>Top Five Procedures to Record</li> <li>What to Include in Your Binder (I)</li> <li>What to Include in Your Binder (II)</li> <li>Organizing Your Binder</li> <li>What Not to Include in the Procedure Guide</li> <li>Share Office Procedure Guide</li> <li>Successfully Executing the Guide</li> <li>Wrapping Up</li> </ul> <strong>Organisational Skills</strong> <ul> <li>Getting Started</li> <li>Remove the Clutter</li> <li>Prioritize</li> <li>Scheduling Your Time</li> <li>To-Do Lists</li> <li>Paper and Paperless Storage</li> <li>Organization in Your Work Area</li> <li>Tools to Fight Procrastination</li> <li>Organizing Your Inbox</li> <li>Avoid the Causes of Disorganization</li> <li>Discipline is the Key to Stay Organized</li> <li>Wrapping Up</li> <li>Organisational Skills Course for Administrator Level 2- Activities</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>Understanding Customer Service</li> <li>Identifying Customer Expectations</li> <li>Providing Excellent Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> </ul> <strong>Customer Relations and Dealings</strong> <ul> <li>Getting Started</li> <li>The Right Attitude Starts with You</li> <li>Stress Management (Internal Stressors)</li> <li>Stress Management (External Stressors)</li> <li>Transactional Analysis</li> <li>Module Six - 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To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Module 01</strong> <ul> <li>Communication Skills</li> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Dealing With Stress</li> <li>Meeting Expectations</li> <li>Setting Goals</li> <li>Seven Steps to Customer Problem Solving</li> <li>Telephone Techniques</li> <li>The Fifth Critical Element – Measure It</li> <li>The Fourth Critical Element – Be a Problem Solver</li> <li>The Second Critical Element – Defined in Your Organization</li> <li>The Sixth Critical Element – Reinforce It</li> <li>The Third Critical Element – Given Life by the Employees</li> <li>What is Customer Service?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 02</strong> <ul> <li>Six Critical Elements</li> <li>Understanding Leadership</li> <li>Five Practices of Leadership</li> </ul> <strong>Module 03</strong> <ul> <li>Asking the Right Questions</li> <li>Close with Vocals</li> <li>Closing Down the Voice</li> <li>Cold and Warm Calls</li> <li>Developing a Script</li> <li>Did You Hear Me?</li> <li>It’s More Than Just a Phase</li> <li>Negotiation Techniques</li> <li>News from Within</li> <li>Perfecting the Script</li> <li>Phone Tag and Getting the Call Back</li> <li>Sales by Phone</li> <li>Saying No</li> <li>Staying Out of Voice Mail Jail</li> <li>Stress Busting</li> <li>Taking Messages</li> <li>This is My Mentor</li> <li>To Serve and Delight</li> <li>Verbal Communication Techniques</li> <li>What’s Missing in Telephone Communication?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 04</strong> <ul> <li>Building the Future</li> <li>Checklist for Success</li> <li>Considerations in Tool Selection</li> <li>Customer Relationship Management</li> <li>Evaluating and Reviewing Your Program</li> <li>Homegrown vs. Application Service Provider</li> <li>Requirement Driven Product Selection</li> <li>Strategies for Customer Retention</li> <li>The Development Team</li> <li>What CRM Is and Who It Serves</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => 'Our Complete Customer Service Training is fully compatible with any kind of device. 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To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Module 01</strong> <ul> <li>Communication Skills</li> <li>Dealing With Challenges Assertively</li> <li>Dealing With Difficult People</li> <li>Dealing With Stress</li> <li>Meeting Expectations</li> <li>Setting Goals</li> <li>Seven Steps to Customer Problem Solving</li> <li>Telephone Techniques</li> <li>The Fifth Critical Element – Measure It</li> <li>The Fourth Critical Element – Be a Problem Solver</li> <li>The Second Critical Element – Defined in Your Organization</li> <li>The Sixth Critical Element – Reinforce It</li> <li>The Third Critical Element – Given Life by the Employees</li> <li>What is Customer Service?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 02</strong> <ul> <li>Six Critical Elements</li> <li>Understanding Leadership</li> <li>Five Practices of Leadership</li> </ul> <strong>Module 03</strong> <ul> <li>Asking the Right Questions</li> <li>Close with Vocals</li> <li>Closing Down the Voice</li> <li>Cold and Warm Calls</li> <li>Developing a Script</li> <li>Did You Hear Me?</li> <li>It’s More Than Just a Phase</li> <li>Negotiation Techniques</li> <li>News from Within</li> <li>Perfecting the Script</li> <li>Phone Tag and Getting the Call Back</li> <li>Sales by Phone</li> <li>Saying No</li> <li>Staying Out of Voice Mail Jail</li> <li>Stress Busting</li> <li>Taking Messages</li> <li>This is My Mentor</li> <li>To Serve and Delight</li> <li>Verbal Communication Techniques</li> <li>What’s Missing in Telephone Communication?</li> <li>Who Are Your Customers?</li> </ul> <strong>Module 04</strong> <ul> <li>Building the Future</li> <li>Checklist for Success</li> <li>Considerations in Tool Selection</li> <li>Customer Relationship Management</li> <li>Evaluating and Reviewing Your Program</li> <li>Homegrown vs. Application Service Provider</li> <li>Requirement Driven Product Selection</li> <li>Strategies for Customer Retention</li> <li>The Development Team</li> <li>What CRM Is and Who It Serves</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Manager, Customer Service,Customer Service Engineer,Customer Service Supervisor', 'eligibility' => 'Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.', 'school' => 'John Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 15 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44767068', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Call Center - Customer Service and Sales Representative', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Description: </b><p><b> This hybrid position reports to our 826 Eastpark Dr., Grayson, KY 41143 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. </b></p><p></p><p> This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most. </p><p></p><p><b> How you’ll make an impact </b></p><p> As a Premier Service Consultant specializing in customer acquisition and service, you’ll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience. </p><p></p><p><b> What your day-to-day will look like </b></p><ul><li> You’ll identify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers. </li><li> You’ll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. </li><li> You’ll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. </li><li> You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services. </li><li> When issues arise, you’ll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. </li><li> In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. </li><li> Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. </li></ul><p></p><p><b> What you can look forward to </b></p><ul><li> Paid training and additional resources to support success in your new role as an AT&T Premier Service Consultant. </li></ul><p> Our <b> Premier Service Consultants </b> earn between <b>$16.00 - $18.30 hourly + up to $12,000</b><b> in commissions yearly </b> if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. </p><p><b> Joining our team comes with amazing perks and benefits: </b></p><ul><li> Medical/Dental/Vision coverage </li><li>401(k) plan </li><li> Tuition reimbursement program </li><li> Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)</li><li> Paid Parental Leave </li><li> Additional sick leave beyond what state and local law require may be available but is unprotected </li><li> Adoption Reimbursement </li><li> Disability Benefits (short term and long term)</li><li> Life and Accidental Death Insurance </li><li> Supplemental benefit programs: critical illness/accident hospital indemnity/group legal </li><li> Employee Assistance Programs (EAP)</li><li> Extensive employee wellness programs </li><li> Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone </li></ul><p><b> What we’re looking for </b></p><ul><li> Call center or customer service experience. </li><li> Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. </li></ul><p></p><p><b> WFH Requirements </b></p><ul><li> You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)</li><li> Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). </li><li> You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. </li></ul><p></p><p> Want to learn more about our work from home roles? Watch  this video. </p><p></p><p> Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Apply today! #Virtualjob #Virtualwork </p><p></p><p> If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!</p><p>#Connectourcustomers </p><p></p><p></p><p></p><p><b> Weekly Hours: </b></p>40<p></p><p><b> Time Type: </b></p> Regular <p></p><p><b> Location: </b></p> Grayson, Kentucky <p></p><p> It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 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AT&T
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