Chief Operating Officer - COO
Job details
About the Company Our client is a top-tier solutions provider specialising in end-to-end digital transformation for enterprise clients across APAC and they are a certified platinum partner of a major work management platform. Known for their innovative process mapping and effective problem-solving capabilities, they help businesses streamline operations, optimize workflows, and achieve their strategic goals. Recognized for their expertise across the APAC region, this firm supports a variety of enterprise clients in industries like retail, hospitality, finance, and government. By combining deep industry knowledge with a commitment to cutting-edge technology solutions, they enable clients to successfully navigate their digital transformation journeys. The Role: Chief Operating Officer (COO) As the COO, you'll ensure seamless business operations while driving operational excellence. You will work closely with the CEO, focusing on optimizing processes, enhancing scalability, and building a highly engaged and capable leadership team. Your work will span Professional Services, Finance, Marketing, People & Culture, IT, Facilities, and Operations. This is a hands-on role suited for a leader who can operate strategically while maintaining a close connection with day-to-day operations. The ideal candidate will have successfully scaled a startup to a mid-sized company and is experienced in enhancing business processes in fast-paced environments. Core Responsibilities Strategic Leadership:
- Lead cross-functional teams, including Professional Services, Finance, People & Culture, IT and Operations.
- Facilitate senior leadership meetings, guide strategic discussions, and ensure that projects align with business goals.
- Provide insights to the Board and Company Directors through regular reviews and reports.
- Ensure efficient daily operations, align resources, and optimize workflows across teams.
- Manage and maintain the company’s KPI and goal tracking system, regularly communicating key metrics to staff.
- Develop and implement policies that connect sales, delivery, and billing for streamlined decision-making.
- Oversee cash flow, profitability, and forecasting, ensuring financial targets are met.
- Partner with an outsourced bookkeeping team to ensure precise financial reporting and planning cycles.
- Strengthen leadership capabilities and foster a culture of accountability.
- Drive employee engagement through effective internal communications, performance management, and career development.
- Lead recruitment efforts to attract top talent, ensuring smooth onboarding and retention.
- Proven experience in an operational leadership role as a COO or senior operational executive within tech, SaaS, or consulting.
- A track record of successfully scaling a startup to a scale-up and driving high-performance through process optimization.
- Financial acumen, with a strong grasp of financial oversight, P&L management, and strategic planning.
- Expertise in building and leading high-performing teams, fostering a collaborative and accountable culture.
- A can-do mindset with a willingness to roll up your sleeves.
- A collaborative team player who enhances the work experience for others and keeps morale high.
- A competitive salary with hybrid work flexibility (2-3 days remote).
- The chance to work alongside a diverse team passionate about problem-solving and innovation.
- An exciting opportunity to influence the growth trajectory of a fast-paced company guided by seasoned industry leaders.
- A commitment to sustainability, as the company is, and will remain, a net-zero emissions organization.
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