Commercial Experience Executive - Multan
Job details
What is a Commercial Experience Executive?The Commercial Experience Executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.
What does a Commercial Experience Executive do?
Welcomes, guides, and manages walk-ins from the floor greeting.
Develops a basic understanding of the CRM system and all the portals linked with it.
Handles customer queries at the experience center and improves their experience by providing exceptional services.
Holds the highest possible quality standards for customer facilitation.
Maintains product upsell from the experience center.
Initiates improvements in customer experience and ensures minimum average wait/service time.
Develops the sureness and self-effacement required to serve our valued customers.
Takes ownership and ensures timely resolution of customer complaints.
Manages customer retention and churn.
Coordinates and follows up with multiple stakeholders for issue resolution.
Ensures achievement of assigned monthly adherence/service/sales KPIs.
Remains updated on current policies, procedures, promotions, products, and value-added services offered by Jazz.
Requirements
What are we looking for?
Excellent communication and interpersonal skills.
Good sales and service expertise.
Hands-on experience with Microsoft Office and effective email communication.
Telecom product knowledge and hands-on expertise in customer management systems.
Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board.
Why join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better everyday life inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering customer obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, playing a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.#J-18808-Ljbffr
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