Home South Africa Senior Collections Associate

Home South Africa Senior Collections Associate

Senior Collections Associate

Full time at CDW in South Africa
Posted on November 17, 2024

Job details

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. You will be supporting the day-to-day activities of the Collections Team and providing support to the Collections Managers. What you will be doing:

  • Maintain Customer accounts within the designated credit limit and aged debt profile
  • Ensure all sums are paid on outstanding accounts to terms
  • Attend regular meetings with sales and other departments to minimise customer disputes
  • Process any credit held orders and contact sales/customers where necessary
  • Record and action all queries and disputed invoices
  • Prepare accounts for review by Management when required
  • Process journal adjustments as necessary
  • Ensure documentation / filing kept up to date and accurate
  • Assist with new customer on-boarding onto portals
  • Refer any accounts where problems exist at an early stage and prepare accounts for litigation
  • Visit customers when necessary to ensure the smooth running of the account
  • Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
  • Cover holiday periods and assist with any departmental needs as and when necessary
  • Work closely with Collections Managers to support initiatives and projects for process improvement
  • Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
  • Own the onboarding and training of new staff members and assist with training of existing team members
  • Specialise in a field to support the collections’ function.
Key requirements:
  • Senior level experience of Credit Control processes
  • Working in a team environment, within a fast-moving industry
  • Close working relationship with key stakeholders
  • Appreciation of the role of Credit in Industry
  • Competent IT skills, Excel
  • Experience of Dynamics and GETPAID preferable
  • Good Communication Skills – Written and Verbal
  • Good Organisational Skills and Time Management
  • Good Interpersonal Skills
  • Ability to work under pressure
  • Professional Attitude
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