Store Manager

Job Description

The Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business (store specific) strategies, implementing promotional material, managing controllable expenses, and training new staff. Also, providing customers with a pleasant shopping experience through product knowledge, stock availability, excellent housekeeping, the latest fashion trends, and minimizing stock losses.

Key Responsibilities

1. Recruiting, training, supervising, and appraising staff.
2. Managing budgets (P&L, Payroll).
3. Maintaining statistical and financial records (Daily, weekly, and monthly administration).
4. Dealing with customer queries and complaints.
5. Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
6. Visual Merchandising & Housekeeping.
7. Inventory Management (Stock Management).
8. Ensure store equipment is secured and accounted for.
9. Maintenance of health & safety environment for customers and The Crew.
10. Understand store daily/weekly/monthly sales targets.
11. Produce a store specific action plan to minimize stock loss.

Qualifications

Grade 12.

Knowledge, Skills and Experience

• Grade 12.
• At least 1-2 years management experience in a similar environment.
• Computer literate.
• Work well under pressure & resilient.
• Team player.
• Leadership and staff management skills.
• Good communication skills.
• Business sense.
• Good attention to detail and accuracy of work.
• Good time management.
• Resourcefulness & problem-solving capabilities.
• Customer service oriented.
• Building and maintaining relationships.
• Confidence and decisiveness.
• Passionate about the brand.
• Social-media savvy.
• Fashionable.

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