Project Manager - User Engagement

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on November 15, 2024

Job details

Job Purpose

We are looking for a user engagement manager to help Misk Hub control, manage and coordinate our user engagement process to add value and contribute to expanding the reach of Misk Programs to beneficiaries.

Increase user & beneficiary engagement. This individual and their team are responsible for user acquisition, and retention. They are the voice of the customer and the voice of the brand, and help the product team by providing them with insights on user needs, conversion funnels, and market trends.

Duties and Responsibilities

The responsibilities of the Project Manager include, but are not limited to:

1. Strategy and Budgeting

Support the development and execution of the user engagement strategy by translating the target outcomes into a coherent plan

Supports the development of a project budget

Monitors the performance of his/her projects against budgets so that areas of unsatisfactory results are identified and rectified promptly, and potential results improvement opportunities are capitalised upon

Develop and update the Hub's user engagement strategy

Continuously monitor, deliver and report on the engagement KPIs

Manage the execution of all user engagement initiatives and campaigns

Oversee all user engagement channels and activities

Manage any and all external stakeholders and agencies

Amend the strategy and update execution plans based on data, reports and user feedback

Manage and develop the team to ensure objectives are met and staff are supported

Establish and maintain relationships with key internal stakeholders

Ensure alignment on the strategy with the various stakeholders

2. Project design and execution

Coordinates with the relevant stakeholders to define project opportunities

Conducts the required research and collaborates with the partners and Coordinators in identifying the suitable logistics that will enable Misk to engage with external audiences.

Prepares executable project plans

Evaluates the projects and coordinates adjustments to the content, if and where needed

Manages project execution and internal/external stakeholders to ensure successful completion of projects in line with timelines, budget, and quality standards

Establishes workflows, critical milestones and detailed project execution plan and the development of the project budget and schedule

Participates in risk identification, evaluation and development of mitigation plans as appropriate to ensure timely execution of projects

Monitors and evaluates projects' status, to ensure all on-site activities are carried out as per plan, budgets and within set time schedules

Conducts the day to day project management activities to ensure that project schedules are maintained and budget any targets achieved

Supports in removing any bottlenecks and escalates major roadblocks, where needed

Manages the flow of information required from external stakeholders to assure the timely progress of the work

Seeks final approval on completion certificates and forward the same for payments by finance, ensuring that all obligations are met as per the contract

Ensures the availability of proper processes for effective communication both internally and externally to facilitate information sharing and alignment with project plans and goals

3. Collaborations

Manages the identification and proposal of partnerships that can be formed

Monitors the performance of the contractors/suppliers to ensure compliance with the agreed contractual terms and conditions

Develops and maintains effective business relationships with all relevant internal functions and external entities attending to all critical issues in order to ensure the services required by the organization are delivered in the most effective and efficient manner

4. Marketing

Works with the Marketing and Communications team in marketing all programs nationally and globally as relevant

Identifies partners globally who can help in market the programs

5. Measuring and Reporting

Sets KPIs in relation to participants, engagement, evaluation scores etc and in line with department's OKRs

Tracks KPIs to measure the project's performance and impact

Suggests ways to adapt programs to improve performance, where needed

6. Policies, Processes & Procedures

Recommends improvements to policies and directs the implementation of procedures and controls covering all areas so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective output

Contributes to the identification of opportunities for continuous improvement of systems, processes and practices

Performs other related duties or assignments as directed

Stakeholder engagement

Internal: Business Development Managers, Ops and BE Managers, Planning and Impact Program Manager, Research and Innovation Program Manager, MarCom Managers, Misk Hub Managers

External: Vendors and suppliers, Beneficiaries

Qualifications

Education

Bachelor's degree in Business, Marketing, or Communication or any related field

Master's degree in a relevant field is preferable

Language: High proficiency in English and Arabic (Written and spoken)

Experience

6 - 7 years of experience in digital-oriented environment

Key Values/Skills

Self-starter

Leadership skills

Outstanding verbal and written communication skills

Positive attitude and a team player

Strong organizational skills

#J-18808-Ljbffr Project & Process Management

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Project Management starting now.

Building Quantity Surveying Academy for Health & Fitness

AED 46

Duration: Upto 5 Hours

Enrol
Microsoft Project-Advanced (Video-Based) Uplatz

AED 46

Duration: Upto 8 Hours

Enrol

See all courses

See All Project Jobs

Project Manager - User Engagement

Job details

Apply safely

Hiring company

Confidential

Museum Exhibition Project Manager

Project Supply Chain Manager - Saudi

Project Mechanical Engineer

Project Coordinator

Project HSE Manager - Offshore Subsea Cable Installation - KSA

Sales Manager - KSA

PM315-ESG-Project Coordinator

Engineer - Project

Sr Counsel - Corporate & Project Finance

ICT Project Specialist

Environmental Manager - Offshore Installations - KSA

Corporate Brand Management Strategist

Contracts Management Department Manager - Head office

HSE Manager

Offshore Installation Manager

Procurement Manager

Offshore Installation Manager

QC Manager

Technology Communications Specialist

Jobs

Courses

Location

Follow us

Home Saudi Arabia Project Manager - User Engagement

Home Saudi Arabia Project Manager - User Engagement

Project Manager - User Engagement

Job details

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Museum Exhibition Project Manager

Project Supply Chain Manager - Saudi

Project Mechanical Engineer

Project Coordinator

Project HSE Manager - Offshore Subsea Cable Installation - KSA

Sales Manager - KSA

PM315-ESG-Project Coordinator

Engineer - Project

Sr Counsel - Corporate & Project Finance

ICT Project Specialist

Environmental Manager - Offshore Installations - KSA

Corporate Brand Management Strategist

Contracts Management Department Manager - Head office

HSE Manager

Offshore Installation Manager

Procurement Manager

Offshore Installation Manager

QC Manager

Technology Communications Specialist

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us