Home United Kingdom Customer Service Representative - Back Office
Home United Kingdom Customer Service Representative - Back Office
Customer Service Representative - Back Office
Full time
at Diligenta
in
United Kingdom
Posted on November 14, 2024
Job details
Customer Service Representative - Back Office Salary: From £23400-£23400 Customer Service Representative - Back Office Salary £ 23,400 per year Monday-Friday, 8:30am-5pm Hybrid Remote Lynch Wood, Peterborough, PE2 6FY As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits! Key Highlights:
Benefits:
Requirements:
About Diligenta Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. Keywords: Customer Service Representative, Location: Peterborough, ENG - PE3 6HQ
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reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '44735671', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Representative - Back Office', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Service Representative - Back Office <p></p><b> Salary: </b> From £23400-£23400<br> <br> <br><b> Customer Service Representative - Back Office </b><p></p><b> Salary £ 23,400 per year </b><br> <br> <br><b> Monday-Friday, 8:30am-5pm </b><br> <br> <br><b> Hybrid Remote </b><br> <br> <br><b> Lynch Wood, Peterborough, PE2 6FY </b><br> <br> <br> As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!<p></p><b> Key Highlights: </b><p></p><ul> <li> On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. </li> <li> Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. </li> <li> Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. </li> <li> Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. </li> <li> Prepare and send responses to customers, including drafting bespoke letters when necessary. </li> <li> Conduct outbound calling as required to address customer needs. </li> <li> Collaborate with team members and other departments to ensure seamless communication and workflow. </li> </ul><b> Benefits: </b><p></p><ul> <li>31 days holiday including bank holidays. </li> <li> Eligibility for an annual discretionary bonus scheme. </li> <li> Contributory company pension scheme with matching contributions up to 6%. </li> <li> Comprehensive employee wellbeing and assistance support programmes. </li> <li> Range of employee discounts saving money on groceries, holidays, electronics, and financial services. </li> <li> Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). </li> <li> Cycle to Work Scheme & Interest-free Season Ticket. </li> <li> Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. </li> </ul><b> Requirements: </b><p></p><ul> <li> Previous experience in an office-based role, with a focus on customer service and correspondence. </li> <li> Strong written and verbal communication skills, capable of effectively addressing customer queries. </li> <li> Basic office skills and IT awareness. </li> <li> Ability to work both independently and as part of a team, with good time management skills. </li> <li> Attention to detail and punctuality are essential. </li> <li> Comfortable communicating with individuals over the phone. </li></ul> <p></p><b> About Diligenta </b><br> <br> <br> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. <br> <br> <br> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!<br> <br> <br> Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. <br> <br> <br> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. <br> <br> <br><b> Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </b> PandoLogic. 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The youths of this generation seek call centre jobs because it demands minimal start experience, offers high salary and rewards, and incentives to develop your communication skills.<br /> <br /> A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills while bringing success in your personal and professional life.<br /> <br /> Our course on Call Center Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. In addition, it will help you to understand what are the best ways to listen and be heard.<br /> <br /> The course is designed to introduce the skills that will make anyone stand out from the crowd. 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The youths of this generation seek call centre jobs because it demands minimal start experience, offers high salary and rewards, and incentives to develop your communication skills.<br /> <br /> A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills while bringing success in your personal and professional life.<br /> <br /> Our course on Call Center Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. In addition, it will help you to understand what are the best ways to listen and be heard.<br /> <br /> The course is designed to introduce the skills that will make anyone stand out from the crowd. 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Our comprehensive "Professional Customer Service Skills Diploma" course is designed to empower you with the knowledge and techniques to excel in customer care.<br /> <br /> Our Professional Customer Service Skills Diploma course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Diploma course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. 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At the end of the Professional Customer Service Skills Diploma course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional.<br /> <br /> Enroll in our "Professional Customer Service Skills Diploma" course today and unleash your full potential in the world of customer care!<br /> <br /> <strong>Professional Customer Service Skills Diploma Course Curriculum</strong> <ul> <li>Understanding Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> </ul> <strong>Why Choose The Teachers Training Academy</strong><br /> <br /> Some of our features are: <ul> <li>This is a dedicated website for teaching</li> <li>24/7 tutor support</li> <li>Interactive Content</li> <li>Affordable price</li> <li>100% online</li> <li>Flexible deadline</li> </ul> <strong>Professional Customer Service Skills Diploma Course Assessment</strong><br /> <br /> The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. 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You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!<p></p><b> Key Highlights: </b><p></p><ul> <li> On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. </li> <li> Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. </li> <li> Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. </li> <li> Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. </li> <li> Prepare and send responses to customers, including drafting bespoke letters when necessary. </li> <li> Conduct outbound calling as required to address customer needs. </li> <li> Collaborate with team members and other departments to ensure seamless communication and workflow. </li> </ul><b> Benefits: </b><p></p><ul> <li>31 days holiday including bank holidays. </li> <li> Eligibility for an annual discretionary bonus scheme. </li> <li> Contributory company pension scheme with matching contributions up to 6%. </li> <li> Comprehensive employee wellbeing and assistance support programmes. </li> <li> Range of employee discounts saving money on groceries, holidays, electronics, and financial services. </li> <li> Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). </li> <li> Cycle to Work Scheme & Interest-free Season Ticket. </li> <li> Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. </li> </ul><b> Requirements: </b><p></p><ul> <li> Previous experience in an office-based role, with a focus on customer service and correspondence. </li> <li> Strong written and verbal communication skills, capable of effectively addressing customer queries. </li> <li> Basic office skills and IT awareness. </li> <li> Ability to work both independently and as part of a team, with good time management skills. </li> <li> Attention to detail and punctuality are essential. </li> <li> Comfortable communicating with individuals over the phone. </li></ul> <p></p><b> About Diligenta </b><br> <br> <br> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. <br> <br> <br> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!<br> <br> <br> Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. <br> <br> <br> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. <br> <br> <br><b> Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </b> PandoLogic. 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Back Office' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'united-kingdom' $jobLocName = 'United Kingdom' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/44735671' $companyName = ' at Diligenta' $twitterText = 'Hiring now! Customer Service Representative - Back Office at Diligenta. Please apply or share https://jobs.laimoon.com/jobs/externalview/44735671' $emailText = 'Hiring now! Customer Service Representative - Back Office at Diligenta. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/44735671' $sCompanyName = false $csaSearchKey = 'Customer Service Representative - Back Office' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Diligenta'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Diligenta
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