Home United Kingdom Customer Service Representative - Back Office
Home United Kingdom Customer Service Representative - Back Office
Customer Service Representative - Back Office
Full time
at Diligenta
in
United Kingdom
Posted on November 14, 2024
Job details
Customer Service Representative - Back Office Salary: From £23400-£23400 Customer Service Representative - Back Office Salary £ 23,400 per year Monday-Friday, 8:30am-5pm Hybrid Remote Lynch Wood, Peterborough, PE2 6FY As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits! Key Highlights:
Benefits:
Requirements:
About Diligenta Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK! Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PandoLogic. Keywords: Customer Service Representative, Location: Peterborough, ENG - PE3 6HQ
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reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '44735671', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Representative - Back Office', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Service Representative - Back Office <p></p><b> Salary: </b> From £23400-£23400<br> <br> <br><b> Customer Service Representative - Back Office </b><p></p><b> Salary £ 23,400 per year </b><br> <br> <br><b> Monday-Friday, 8:30am-5pm </b><br> <br> <br><b> Hybrid Remote </b><br> <br> <br><b> Lynch Wood, Peterborough, PE2 6FY </b><br> <br> <br> As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!<p></p><b> Key Highlights: </b><p></p><ul> <li> On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. </li> <li> Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. </li> <li> Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. </li> <li> Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. </li> <li> Prepare and send responses to customers, including drafting bespoke letters when necessary. </li> <li> Conduct outbound calling as required to address customer needs. </li> <li> Collaborate with team members and other departments to ensure seamless communication and workflow. </li> </ul><b> Benefits: </b><p></p><ul> <li>31 days holiday including bank holidays. </li> <li> Eligibility for an annual discretionary bonus scheme. </li> <li> Contributory company pension scheme with matching contributions up to 6%. </li> <li> Comprehensive employee wellbeing and assistance support programmes. </li> <li> Range of employee discounts saving money on groceries, holidays, electronics, and financial services. </li> <li> Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). </li> <li> Cycle to Work Scheme & Interest-free Season Ticket. </li> <li> Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. </li> </ul><b> Requirements: </b><p></p><ul> <li> Previous experience in an office-based role, with a focus on customer service and correspondence. </li> <li> Strong written and verbal communication skills, capable of effectively addressing customer queries. </li> <li> Basic office skills and IT awareness. </li> <li> Ability to work both independently and as part of a team, with good time management skills. </li> <li> Attention to detail and punctuality are essential. </li> <li> Comfortable communicating with individuals over the phone. </li></ul> <p></p><b> About Diligenta </b><br> <br> <br> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. <br> <br> <br> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!<br> <br> <br> Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. <br> <br> <br> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. <br> <br> <br><b> Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </b> PandoLogic. 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'schedules' => null, 'duration' => 'Upto 20 Months', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Global Edulink', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '39', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '49', 'nondiscounted_base_price' => '0', 'currency' => 'GBP', 'discount' => '85% off through Laimoon!', 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => '<strong>Course overview</strong><br /> <br /> Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.<br /> <br /> The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.<br /> <br /> Please Note: This Course is Based on USA Standards.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong>1. Customer service principles</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. Customer service essentials</strong><br /> <br /> <strong>3. Setting customer service goals & objectives</strong><br /> <br /> <strong>4. Communication skills for customer service</strong><br /> <br /> <strong>5. 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Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.<br /> <br /> The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.<br /> <br /> This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.<br /> <br /> Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including: <ul> <li>Contract Centre Supervisor</li> <li>Customer Service Team Leader</li> <li>Customer Relations Advisor</li> <li>Hotel Manager</li> <li>Sales Manager</li> </ul> Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.<br /> <br /> Please Note: This Course is Based on USA Standards.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> <strong>1. Customer service principles</strong> <ul> <li>The Value of Customer Good Service</li> <li>Enhancing Customer Relationship</li> <li>Dealing with Customer Expectation</li> <li>Problem Solving</li> <li>Success of Customer Service</li> </ul> <strong>2. Customer service essentials</strong><br /> <br /> <strong>3. Setting customer service goals & objectives</strong><br /> <br /> <strong>4. Communication skills for customer service</strong><br /> <br /> <strong>5. Customer service techniques</strong> <ul> <li>Customer Awareness</li> <li>Improving Your Customer Service Leadership</li> <li>Building Teamwork for Customer Service</li> </ul> <strong>6. How to manage customer service team</strong> <ul> <li>Managing Customer Service Quality</li> <li>Improving Service Delivery</li> <li>What is Good Customer Service</li> </ul> <strong>7. Improving your customer service leadership</strong><br /> <br /> <strong>8. Leading customer service team</strong><br /> <br /> <strong>9. Team working and team building</strong><br /> <br /> <strong>10. Handling customer complains</strong><br /> <br /> <strong>11. How to work with unhappy customers</strong> <ul> <li>Dealing with Angry Customers</li> <li>Learning from Angry Customers</li> </ul> <strong>12. How to gain back lost customers</strong><br /> <br /> <strong>13. Telephone techniques</strong><br /> <br /> <strong>14. Telephone etiquette</strong><br /> <br /> <strong>15. 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This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.<br /> <br /> <strong>Certification</strong><br /> <br /> Successful candidates will be awarded Leve 3 Diploma in Customer Service.<br /> <br /> <strong>Benefits you will gain:</strong> <ul> <li>High-quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>The benefit of applying for NUS extra Discount Card.</li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Contract Centre Supervisor,Hotel Manager,Sales Manager,Customer service Advisor', 'eligibility' => '<ul> <li>This course is available to all students, of all academic backgrounds. 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As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day's continuous professional development. This is ideal training for receptionists or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care. The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care. 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You just need basic knowledge of understanding English and internet connection.', 'school' => 'Course Central', 'keywords' => 'Customer Service,خدمة العملاء,Customer,Care,Client, Customer Care: Getting It Right', 'location' => 'Online', 'duration' => 'Upto 1 Hour', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Care', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44735671', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Representative - Back Office', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Customer Service Representative - Back Office <p></p><b> Salary: </b> From £23400-£23400<br> <br> <br><b> Customer Service Representative - Back Office </b><p></p><b> Salary £ 23,400 per year </b><br> <br> <br><b> Monday-Friday, 8:30am-5pm </b><br> <br> <br><b> Hybrid Remote </b><br> <br> <br><b> Lynch Wood, Peterborough, PE2 6FY </b><br> <br> <br> As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!<p></p><b> Key Highlights: </b><p></p><ul> <li> On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role. </li> <li> Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service. </li> <li> Manage workload efficiently, handling tasks that come in via the contact centre or postal mail. </li> <li> Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases. </li> <li> Prepare and send responses to customers, including drafting bespoke letters when necessary. </li> <li> Conduct outbound calling as required to address customer needs. </li> <li> Collaborate with team members and other departments to ensure seamless communication and workflow. </li> </ul><b> Benefits: </b><p></p><ul> <li>31 days holiday including bank holidays. </li> <li> Eligibility for an annual discretionary bonus scheme. </li> <li> Contributory company pension scheme with matching contributions up to 6%. </li> <li> Comprehensive employee wellbeing and assistance support programmes. </li> <li> Range of employee discounts saving money on groceries, holidays, electronics, and financial services. </li> <li> Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services). </li> <li> Cycle to Work Scheme & Interest-free Season Ticket. </li> <li> Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave. </li> </ul><b> Requirements: </b><p></p><ul> <li> Previous experience in an office-based role, with a focus on customer service and correspondence. </li> <li> Strong written and verbal communication skills, capable of effectively addressing customer queries. </li> <li> Basic office skills and IT awareness. </li> <li> Ability to work both independently and as part of a team, with good time management skills. </li> <li> Attention to detail and punctuality are essential. </li> <li> Comfortable communicating with individuals over the phone. </li></ul> <p></p><b> About Diligenta </b><br> <br> <br> Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. <br> <br> <br> We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!<br> <br> <br> Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey. <br> <br> <br> Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. <br> <br> <br><b> Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </b> PandoLogic. 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Diligenta
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