Head of Operations

Full time at CARE Systems in Australia
Posted on November 14, 2024
Job details

Management (Information & Communication Technology) Full time Location: Brisbane, Sydney or Melbourne – opportunity for hybrid | flexible working About us Care Systems is a leading provider of software solutions in the Australian Aged Care, Home Care, Community Support Packages and Disability sectors. We are proud to develop, market, deploy and support our own software solutions that enable our customers to focus on providing care to their residents and community. Our team is located in Brisbane, Sydney and Melbourne, with our Head Office in Brisbane; however, co-workers predominantly work remotely and hybrid. People are at the core of everything we do; our culture is collaborative and inclusive, our co-workers are a highly engaged, high performing team who love what they do and our clients and customers are the reasons we do what we do. About the role Providing strong leadership to a team of support, training, technical and administration specialists, the Head of Operations is accountable for ensuring client relationships are proactively managed, resolving issues and managing product demonstrations. The incumbent will possess strong expertise in customer service. This role requires a strategic thinker who can lead teams, enhance operational processes and deliver communications to our customers, as well as manage much of the day-to-day operations. Reporting to the Executive Director, the Head of Operations is a pivotal role in ensuring the business runs smoothly. What you will be doing
Oversee day-to-day operations to ensure smooth and efficient business processes.
Develop and implement operational strategies to improve productivity and efficiency.
Optimise operational processes and systems to enhance effectiveness, efficiency, and improve service delivery.
Collaborate with Business Development to deliver improved services to key accounts and identify new opportunities.
Retain and nurture a high performing team that has the customer experience at the heart of every interaction.
Establish strong relationships between the customer and the customer success and delivery teams to facilitate effective management and resolution of customer concerns.
Manage product demonstrations to potential and existing customers as required.
Develop and maintain policies and procedures relating to product delivery and customer support.
Maintain oversight of support systems, tools, processes and resources to simplify and optimise efficiency and effectiveness in service delivery.
Enhance and standardise internal procedures including monitoring billable and non-billable consulting and associated activities.
Proactively manage effective customer and internal communications and be involved in developing our Communications strategy.
About you
You possess a good working knowledge of the Aged Care and Home Care industry.
You are a strong leader who guides and motivates team members providing clear direction and inspiring collaboration and teamwork.
You have excellent planning and organisational skills, particularly in areas of customer support, operations, administration and service delivery.
You have outstanding analytical, problem-solving, and decision-making skills.
You have the ability to think strategically and execute effectively in a fast-paced, dynamic environment.
We would love to hear from you if you have:
A minimum of ten years’ experience in an Operations leadership role, preferably within the home/community care and/or aged care sectors.
Relevant tertiary qualifications in Business Administration, Operations Management or similar.
Extensive experience in leading customer support teams, with a focus on improving customer satisfaction and support processes.
Deep working knowledge and experience with the following applications or similar: Microsoft Office suite, Zendesk, JIRA or similar.
Exceptional communication and interpersonal skills with customers and other external and internal stakeholders.
An interest and/or experience in external and internal communications would be highly regarded.
What we offer As well as a competitive salary, you will be challenged and encouraged to innovate. You will collaborate with colleagues who are committed to delivering exceptional experiences for our customers. As we are a small organisation you will benefit from:
Leading Employee Assistance Program with a focus on your health and wellbeing.
Having direct access to everyone across the organisation including the key decision-makers.
True flexibility – we recognise everyone has different needs both at work and at home and encourage our co-workers to work in a way that produces the best outcomes for their families as well as the business. Work from home or, if in Brisbane, you are welcome to work in our office.
Real opportunities to make an impact. Everyone’s ideas and contributions are valued and encouraged.
All hands on-deck – this leads to self-discovery and innovation. We value everyone’s input and ideas. You will be encouraged to work with your strengths and uncover hidden talents.
Less red tape and bureaucracy and more conversations.
You get to learn different aspects of the business – you might be in one team, but you have the opportunity to work across the entire business. You will enjoy a dynamic environment, where you are encouraged to learn, experiment and try new things.
Genuine support for your personal wellbeing and professional development.
A culture that is collaborative and inclusive.
How to Apply If this sounds like you and you want to make a difference to the lives of our clients and customers, please respond by sending your application letter and your CV to: Catherine Brown at: Only applicants with the right to live and work in Australia will be considered. Care Systems is an equal opportunity employer. We are committed to ensuring equity in recruitment, development, retention and promotion of co-workers and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. #J-18808-Ljbffr
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		'currency' => 'AED',
		'currency_name' => 'UAE Dirham',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Dubai',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'saudi' => array(
		'name' => 'Saudi Arabia',
		'country_id' => '183',
		'country_code' => 'sa',
		'slug' => 'saudi',
		'global_location_id' => '187',
		'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187',
		'currency' => 'SAR',
		'currency_name' => 'Saudi Riyal',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Riyadh',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'india' => array(
		'name' => 'India',
		'country_id' => '99',
		'country_code' => 'in',
		'slug' => 'india',
		'global_location_id' => '100',
		'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264',
		'currency' => 'INR',
		'currency_name' => 'Indian Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kolkata',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'south-africa' => array(
		'name' => 'South Africa',
		'country_id' => '236',
		'country_code' => 'za',
		'slug' => 'south-africa',
		'global_location_id' => '197',
		'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
		'currency' => 'ZAR',
		'currency_name' => 'South African Rand',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Johannesburg',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'egypt' => array(
		'name' => 'Egypt',
		'country_id' => '61',
		'country_code' => 'eg',
		'slug' => 'egypt',
		'global_location_id' => '64',
		'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
		'currency' => 'EGP',
		'currency_name' => 'Egyptian pound',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Cairo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'singapore' => array(
		'name' => 'Singapore',
		'country_id' => '188',
		'country_code' => 'sg',
		'slug' => 'singapore',
		'global_location_id' => '192',
		'rel_gloc_ids' => '192,382,432,438,445,453',
		'currency' => 'SGD',
		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
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<strong>What you will learn</strong>

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<strong>Who is this course for?</strong><br>
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&nbsp;<br>
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&nbsp;<br>
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&nbsp;<br>
<strong>What you will learn</strong>

<ul>
	<li>Learn how to maximise your key strengths and prepare to get a role in sales</li>
</ul>

<ul>
	<li>Prepare the right way for interviews</li>
</ul>
<strong>Who is this course for?</strong><br>
This course is ideal for those who work in or aspire to work in the following professions:
<ul>
	<li>This course is for anyone aspiring to their first role in sales or as a refresher for anyone moving onto to their next sales position. It is not for seasoned sales professionals.</li>
</ul>
&nbsp;<br>
<strong>Why Choose Get a Job in Sales: Your Fast Track to Career Success course?</strong>

<ul>
	<li>Accredited by CPD</li>
	<li>Conducted by industry experts</li>
	<li>Get Instant E-certificate</li>
	<li>Fully online, interactive course with Professional voice-over</li>
	<li>Developed by qualified professionals</li>
	<li>Self paced learning and laptop, tablet, smartphone friendly</li>
	<li>Tutor Support</li>
</ul>
&nbsp;<br>
<strong>Certification</strong><br>
By the successful completion of your course, you will get an instant <strong>free accredited </strong>e-<strong>certificate</strong>. Our courses are fully accredited with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable with a international shipping cost of &pound;<br>
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			'summary' => '<strong>Overview</strong><br>
<br>
To manage your business effectively, you also need to manage its processes. Business Process Management can help you build a strong foundation for your successful business and this course is designed for that.<br>
<br>
Learning different business strategies from this <strong>Management &amp; Improvement Skills of Business Process </strong>will make you realize the importance of process modelling in every type of business. Process management is important to achieve the goals you set through effective and efficient business process planning.<br>
<br>
<strong>Course Curriculum<br>
<br>
Management &amp; Improvement Skills of Business Process</strong><br>
<br>
<strong>Module : 1</strong>

<ul>
	<li>The Fundamentals of Business Process Management&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Defining Business Process Management&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Business Process Life Cycle&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Vision Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Modeling Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Execution Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Monitoring Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Optimizing Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
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<strong>Module : 2</strong>

<ul>
	<li>What is Gap Analysis?&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Gap Analysis Process&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Supporting Tools&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Creating a Gap Analysis Report&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
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<strong>Module : 3</strong>

<ul>
	<li>Understanding Lean&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Toyota Production System&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Toyota Production System House&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Five Critical Improvement Concepts&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Understanding Value with the Kano Model&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Types of Waste&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Creating a Lean Enterprise&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Plan, Do, Study, Act (PDSA) Cycle&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Using the R-DMAIC-S Model&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Lean Thinking Tools&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Kaizen Events&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Data Gathering and Mapping&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>A Plan to Take Home</li>
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<br>
<strong>Course Highlights</strong>

<ul>
	<li>The price is for the whole course including final exam - no hidden fees</li>
	<li>Accredited Certificate upon successful completion at an additional cost</li>
	<li>Efficient exam system with instant results</li>
	<li>Track progress within own personal learning portal</li>
	<li>24/7 customer support via live chat</li>
</ul>
<br>
<strong>Management &amp; Improvement Skills of Business Process </strong>has been given CPD accreditation and is one of the best-selling courses available to students worldwide.<br>
<br>
This valuable Management &amp; Improvement Skills of Business Process course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Management &amp; Improvement Skills of Business Process is for you.<br>
<br>
We've taken this comprehensive <strong>Management &amp; Improvement Skills of Business Process</strong> course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br>
<br>
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br>
<br>
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br>
<br>
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.<br>
<br>
So, why not improve your chances of gaining professional skills and better earning potential.<br>
<br>
<strong>Assessment and Certification</strong><br>
<br>
At the end of the <strong>Management &amp; Improvement Skills of Business Process </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br>
<br>
<strong>Career Path</strong><br>
<br>
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br>
<br>
On successful completion of Management &amp; Improvement Skills of Business Process this course, you have the potential to achieve an estimated salary of &pound;35,000.<br>
<br>
The sky really is the limit.<br>
<br>
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<strong>About Us:</strong>

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<strong>Why Choose Us:&nbsp;</strong>

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	<li>Upon completion of your course, a hardcopy of your certificate is sent out with next-day dispatch delivery, and an electronic version for your records. This is perfect for you if you want to add the experience to your CV/Resum&eacute; or hang it on your wall.</li>
	<li>*NUS CARD ELIGIBLE* - A purchase of any of our training courses will make you eligible for an NUS Card which gives you great discounts at various high street stores and services!</li>
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			'title' => 'Business Management and Improvement Skills',
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			'external_link' => 'https://www.alphaacademy.org/course/management-improvement-skills-of-business-process/',
			'summary' => '<strong>Overview</strong><br>
<br>
To manage your business effectively, you also need to manage its processes. Business Process Management can help you build a strong foundation for your successful business and this course is designed for that.<br>
<br>
Learning different business strategies from this <strong>Management &amp; Improvement Skills of Business Process </strong>will make you realize the importance of process modelling in every type of business. Process management is important to achieve the goals you set through effective and efficient business process planning.<br>
<br>
<strong>Course Curriculum<br>
<br>
Management &amp; Improvement Skills of Business Process</strong><br>
<br>
<strong>Module : 1</strong>

<ul>
	<li>The Fundamentals of Business Process Management&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Defining Business Process Management&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Business Process Life Cycle&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Vision Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Modeling Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Execution Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Monitoring Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Optimizing Phase&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
</ul>
<strong>Module : 2</strong>

<ul>
	<li>What is Gap Analysis?&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Gap Analysis Process&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Supporting Tools&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Creating a Gap Analysis Report&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
</ul>
<strong>Module : 3</strong>

<ul>
	<li>Understanding Lean&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Toyota Production System&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Toyota Production System House&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Five Critical Improvement Concepts&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Understanding Value with the Kano Model&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Types of Waste&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Creating a Lean Enterprise&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>The Plan, Do, Study, Act (PDSA) Cycle&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Using the R-DMAIC-S Model&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Lean Thinking Tools&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Kaizen Events&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>Data Gathering and Mapping&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</li>
	<li>A Plan to Take Home</li>
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<br>
<strong>Course Highlights</strong>

<ul>
	<li>The price is for the whole course including final exam - no hidden fees</li>
	<li>Accredited Certificate upon successful completion at an additional cost</li>
	<li>Efficient exam system with instant results</li>
	<li>Track progress within own personal learning portal</li>
	<li>24/7 customer support via live chat</li>
</ul>
<br>
<strong>Management &amp; Improvement Skills of Business Process </strong>has been given CPD accreditation and is one of the best-selling courses available to students worldwide.<br>
<br>
This valuable Management &amp; Improvement Skills of Business Process course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Management &amp; Improvement Skills of Business Process is for you.<br>
<br>
We've taken this comprehensive <strong>Management &amp; Improvement Skills of Business Process</strong> course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br>
<br>
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br>
<br>
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br>
<br>
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.<br>
<br>
So, why not improve your chances of gaining professional skills and better earning potential.<br>
<br>
<strong>Assessment and Certification</strong><br>
<br>
At the end of the <strong>Management &amp; Improvement Skills of Business Process </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br>
<br>
<strong>Career Path</strong><br>
<br>
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br>
<br>
On successful completion of Management &amp; Improvement Skills of Business Process this course, you have the potential to achieve an estimated salary of &pound;35,000.<br>
<br>
The sky really is the limit.<br>
<br>
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		'external_job_description' => '<p> Management (Information & Communication Technology) <p> Full time </p><p> Location: Brisbane, Sydney or Melbourne – opportunity for hybrid | flexible working </p><p> About us </p><p> Care Systems is a leading provider of software solutions in the Australian Aged Care, Home Care, Community Support Packages and Disability sectors. We are proud to develop, market, deploy and support our own software solutions that enable our customers to focus on providing care to their residents and community. Our team is located in Brisbane, Sydney and Melbourne, with our Head Office in Brisbane; however, co-workers predominantly work remotely and hybrid. 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Hiring company

CARE Systems

Established in the year 1993 with operations across Pan India, CARE Systems has been offering a complete range of specialized state-of-the-art security systems and products for standard or customized applications. Having over 20 years of professional experience Care Systems has been a pioneer in providing outstanding service in the areas of Access Control, Video surveillance Fire Detection, Fire suppression, Perimeter Protection, Home & Building automation Systems.
See all jobs at CARE Systems
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