Duty Manager

Nox Hotel is currently welcoming applications from candidates for the role of Duty Manager. The ideal candidate will have an outgoing personality and enjoy dealing with people and working in a busy hotel environment covering such areas as private events, restaurant, bars, reception and rooms. The Duty Manager will ensure the smooth day to day operation of the Hotel while on duty and ensure that a consistently high standard and quality of service exists at all times. You will ensure that a quality product and customer care is delivered at all times. This is a great opportunity for the right candidate with a great work/balance Responsibilities Include: Coordinate the operation of the Hotel during scheduled shifts Manage and motivate staff, upholding a constant level of staff productivity Ongoing staff training in coffee, wine and food items Respond to customer queries and complaints High standards of quality control, hygiene, and health and safety Deliver superior guest services and ensure absolute customer satisfaction Appraise personnels performance and provide feedback to keep them upbeat and productive Control costs and minimise waste Nurture a positive working environment and lead by example Comply with all company policies and procedures Applicant Requirements: Minimum 2-3 yrs experience as a manager in a relevant 3-4 star property essential Be a hands-on, natural leader who enjoys leading from the front Passion for quality food & drink Strong communicator with a high level of initiative Must be available to work afternoons, evenings and weekends Level-headed/sensible and consistent in nature, trustworthy and reliable Ability to work flexibly under pressure with a good sense of humour Approachable with excellent people skills Superior customer service skills Strong understanding of business management Ability to effectively delegate responsibilities and maximise resources Benefits: Meals included on site Discounts available across the Hotels facility's Bike to work scheme Skills: Hotel Operations Hospitality Management Beverage Management