Technical Writer

Description The Sr. Technical Writer works as part of multiple remote teams to document digital products and services. In this role, you will partner with product managers, technical product owners, solution architects, developers, and other technical writers to deliver high quality internal customer-facing technical documentation at every level from the granular “how to use it” README files to the high-level, knowledgebase overviews - all while making sure to connect the dots across the existing documentation. Your documentation will enable our internal, Digital Foundry teams to better understand and extend platform services. External teams across the enterprise will also consume the documentation to independently leverage platform services to satisfy their unique application needs. Primary responsibilities:

• Work with technical product owners, software engineering managers, solution architects, and developers to collect requirements, create, review, revise, and maintain technical documentation. Types of documentation may include:
• Software, systems engineering, system operations, and testing documentation
• Procedural and technical documentation for technical and non-technical users
• Participate in planning, scheduling, and tracking documentation work to meet product release dates and deliverables
• Publish and maintain templates for written documentation produced by others, ensuring a consistent "look and feel"
• Maintain a library of application documentation, cataloging it for internal and/or external use

• Strong analytical, strategic, and creative problem-solving skills
• Strong organizational skills
• Strong technical aptitude - you don’t need to know everything, but you must be willing to learn, grow, and take ownership
• Ability and willingness to keep the big documentation picture in mind so all the dots are connected, and the gaps are filled

• Bachelor’s degree in English, Communication, Software Engineering, Computer Science, or Technical Writing (Masters preferred)
• 5+ years as a technical writer
• Experience working on an agile software development team across remote and globally distributed teams
• Experience supporting multiple teams and deliverables in a fast-paced environment with multiple competing priorities (preferably on documentation that can span multiple teams)
• Experience with industry standard tools used in software delivery, development, and documentation in the following categories: wiki, issue and project tracking, diagramming, road mapping, project management, version control software, code editors and/or IDEs

• Writing /editing developer documentation (preferably working in repositories alongside developers)
• Writing / editing internal or third-party partner documentation
• Editing / rewriting technical documentation for audiences at different technical levels
• Experience with two or more of the following:
• AWS (certification desired)
• IoT or Edge documentation (Edge preferred)
• Intermediate knowledge of a coding or scripting language - JavaScript or Python preferred - Typescript strongly preferred
• GraphQL APIs and documentation
• REST API documentation and Swagger / Open API spec
• Experience with specific tools: Confluence (intermediate), Jira, SharePoint, Bitbucket or GitHub, Swag
• ger Editor, Markdown and PlantUML not required but desired.

• High tolerance for ambiguity – Be flexible and willing to adapt. Our team is growing and redefining structures and ways of working as we grow
• Willingness to learn and ability to adapt - this is a progressive (forward thinking) environment
• Great communication - we’re all remote, so keeping in touch and being clear is necessary
• Detail oriented - you’ll need to see the big picture but also sweat the small stuff

• Bachelor’s degree in Technical Communication / English, Computer Science, Information Technology, or related field preferred
• Master’s degree in applicable discipline preferred

• AWS experience
• API experience
• IoT or Edge documentation experience