Home Saudi Arabia Riyadh City Responsible for TFM

Home Saudi Arabia Riyadh City Responsible for TFM

Riyadh City Responsible for TFM

Full time at Ericsson in Saudi Arabia
Posted on November 13, 2024

Job details

Join our Team

About this opportunity We are now looking for a Field Service/Riyadh City Responsible for TFM who will ensure that preventive maintenance, corrective maintenance and acceptance tasks are executed promptly, in accordance with the agreed schedule, and meet quality standards.

What you will do

  • Put the general guidelines and governing rules for the team & ASPs to have smooth and effective O&M work.
  • Review & confirm ASP requests regarding the activity out of scope, following up the PO creation and verify the work completion by signed and uploading the POD to the desired location.
  • Manage the available resources to ensure the proper and correctness of delivering the contractual obligations and achieve the desired PODs.
  • Facilitate and standardize teams & ASPs work by providing the needed templates and reporting forms.
  • Monitor PIN monthly PMR progress concerning its various aspects (physical, WFMS and PIN visibility) and take the corrective actions whenever any deviation is noticed.
  • Monitor TTs resolution to ensure the contractual SLA is being met as well as other network KPIs.
  • Perform periodical analysis of TTs to review the quality of TMS inputs (Root Cause & Repair Details), also to find out the repetitive equipment faults and plan for the repair.
  • Follow up the repetitive failure’s permanent solutions with teams & ASPs.
  • Facilitate and ensure the process creativeness of projects’ handover from NI to NO (New sites, Modernization or OPEX installation).
  • Prepare the monthly generator overhauling plan and follow it up throughout the final customer acceptance.
  • Acquire and consolidate the districts feedbacks and prepare the necessary status and performance reports.
  • Build up a reliable PIN data base and analyze the existing equipment to optimize the usage of the infrastructure components.
  • Follow up with all parties on theft and vandalism procedure to ensure that all incidents have been processed correctly.
  • Ensure that preventive maintenance, corrective maintenance and acceptance tasks are executed promptly, in accordance with the agreed schedule, and meet quality standards.
  • Hold periodical meetings with the ASPs to review status reports, cure the shortages, correct the mistakes and come up with MOMs followed up on daily basis to achieve the desired level of smooth operation.
  • Manage any temporary hired third parties for specific assignments and ensure that the tasks have been accomplished according to standards.
  • Attend the meetings with various customer departments on all levels from NOC up to OGM meeting passing by region director and district managers as well as Technical Building Control and Operation Projects Control.

You will bring

  • Education: Degree in Telecommunication Engineering/ Computer Science/Electronics or equivalent.
  • 2 - 4 years of experience.
  • Experience in MS Service, passive infrastructure, data centre, facility management.
Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Primary country and city: Saudi Arabia (SA) || Riyadh Req ID: 756846#J-18808-Ljbffr

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