Head of Operations

Full time at CARE Systems in Online
Posted on November 12, 2024
Job details

Management (Information & Communication Technology) Full time Location: Brisbane, Sydney or Melbourne – opportunity for hybrid | flexible working About us Care Systems is a leading provider of software solutions in the Australian Aged Care, Home Care, Community Support Packages and Disability sectors. We are proud to develop, market, deploy and support our own software solutions that enable our customers to focus on providing care to their residents and community. Our team is located in Brisbane, Sydney and Melbourne, with our Head Office in Brisbane; however, co-workers predominantly work remotely and hybrid. People are at the core of everything we do; our culture is collaborative and inclusive, our co-workers are a highly engaged, high performing team who love what they do and our clients and customers are the reasons we do what we do. About the role Providing strong leadership to a team of support, training, technical and administration specialists, the Head of Operations is accountable for ensuring client relationships are proactively managed, resolving issues and managing product demonstrations. The incumbent will possess strong expertise in customer service. This role requires a strategic thinker who can lead teams, enhance operational processes and deliver communications to our customers, as well as manage much of the day-to-day operations. Reporting to the Executive Director, the Head of Operations is a pivotal role in ensuring the business runs smoothly. What you will be doing
Oversee day-to-day operations to ensure smooth and efficient business processes.
Develop and implement operational strategies to improve productivity and efficiency.
Optimise operational processes and systems to enhance effectiveness, efficiency, and improve service delivery.
Collaborate with Business Development to deliver improved services to key accounts and identify new opportunities.
Retain and nurture a high performing team that has the customer experience at the heart of every interaction.
Establish strong relationships between the customer and the customer success and delivery teams to facilitate effective management and resolution of customer concerns.
Manage product demonstrations to potential and existing customers as required.
Develop and maintain policies and procedures relating to product delivery and customer support.
Maintain oversight of support systems, tools, processes and resources to simplify and optimise efficiency and effectiveness in service delivery.
Enhance and standardise internal procedures including monitoring billable and non-billable consulting and associated activities.
Proactively manage effective customer and internal communications and be involved in developing our Communications strategy.
About you
You possess a good working knowledge of the Aged Care and Home Care industry.
You are a strong leader who guides and motivates team members providing clear direction and inspiring collaboration and teamwork.
You have excellent planning and organisational skills, particularly in areas of customer support, operations, administration and service delivery.
You have outstanding analytical, problem-solving, and decision-making skills.
You have the ability to think strategically and execute effectively in a fast-paced, dynamic environment.
We would love to hear from you if you have:
A minimum of ten years’ experience in an Operations leadership role, preferably within the home/community care and/or aged care sectors.
Relevant tertiary qualifications in Business Administration, Operations Management or similar.
Extensive experience in leading customer support teams, with a focus on improving customer satisfaction and support processes.
Deep working knowledge and experience with the following applications or similar: Microsoft Office suite, Zendesk, JIRA or similar.
Exceptional communication and interpersonal skills with customers and other external and internal stakeholders.
An interest and/or experience in external and internal communications would be highly regarded.
What we offer As well as a competitive salary, you will be challenged and encouraged to innovate. You will collaborate with colleagues who are committed to delivering exceptional experiences for our customers. As we are a small organisation you will benefit from:
Leading Employee Assistance Program with a focus on your health and wellbeing.
Having direct access to everyone across the organisation including the key decision-makers.
True flexibility – we recognise everyone has different needs both at work and at home and encourage our co-workers to work in a way that produces the best outcomes for their families as well as the business. Work from home or, if in Brisbane, you are welcome to work in our office.
Real opportunities to make an impact. Everyone’s ideas and contributions are valued and encouraged.
All hands on-deck – this leads to self-discovery and innovation. We value everyone’s input and ideas. You will be encouraged to work with your strengths and uncover hidden talents.
Less red tape and bureaucracy and more conversations.
You get to learn different aspects of the business – you might be in one team, but you have the opportunity to work across the entire business. You will enjoy a dynamic environment, where you are encouraged to learn, experiment and try new things.
Genuine support for your personal wellbeing and professional development.
A culture that is collaborative and inclusive.
How to Apply If this sounds like you and you want to make a difference to the lives of our clients and customers, please respond by sending your application letter and your CV to: Catherine Brown at: Only applicants with the right to live and work in Australia will be considered. Care Systems is an equal opportunity employer. We are committed to ensuring equity in recruitment, development, retention and promotion of co-workers and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. #J-18808-Ljbffr
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		'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225',
		'currency' => 'AED',
		'currency_name' => 'UAE Dirham',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Dubai',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'saudi' => array(
		'name' => 'Saudi Arabia',
		'country_id' => '183',
		'country_code' => 'sa',
		'slug' => 'saudi',
		'global_location_id' => '187',
		'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187',
		'currency' => 'SAR',
		'currency_name' => 'Saudi Riyal',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Riyadh',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'india' => array(
		'name' => 'India',
		'country_id' => '99',
		'country_code' => 'in',
		'slug' => 'india',
		'global_location_id' => '100',
		'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264',
		'currency' => 'INR',
		'currency_name' => 'Indian Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kolkata',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'south-africa' => array(
		'name' => 'South Africa',
		'country_id' => '236',
		'country_code' => 'za',
		'slug' => 'south-africa',
		'global_location_id' => '197',
		'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
		'currency' => 'ZAR',
		'currency_name' => 'South African Rand',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Johannesburg',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'egypt' => array(
		'name' => 'Egypt',
		'country_id' => '61',
		'country_code' => 'eg',
		'slug' => 'egypt',
		'global_location_id' => '64',
		'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
		'currency' => 'EGP',
		'currency_name' => 'Egyptian pound',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Cairo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'singapore' => array(
		'name' => 'Singapore',
		'country_id' => '188',
		'country_code' => 'sg',
		'slug' => 'singapore',
		'global_location_id' => '192',
		'rel_gloc_ids' => '192,382,432,438,445,453',
		'currency' => 'SGD',
		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
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<strong>Line Management Online Training<br />
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Do you want to start a career in the Line Management Training or learn more about it?</strong><br />
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This Line Management Training course is designed by industry experts so that it assists you to have a better understanding of Line Management Training.<br />
This Line Management Training training has covered all the latest topics to keep you better prepared for your Line Management Training.<br />
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Enroll now for a successful Line Management Training career!<br />
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<strong>This Line Management training offers</strong>

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<strong>Line Management Training Course Curriculum&nbsp;</strong>

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	<li>Lecture 2: Coaching and Mentoring</li>
	<li>Lecture 3: Supervising, Motivating and Counselling</li>
	<li>Lecture 4: Talent Management</li>
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	<li>Lecture 6: Performance Appraisal Management</li>
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	<li>Lecture 8: Prioritising and Time Management</li>
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<strong>Line Management Online Training<br />
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Do you want to start a career in the Line Management Training or learn more about it?</strong><br />
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This Line Management Training course is designed by industry experts so that it assists you to have a better understanding of Line Management Training.<br />
This Line Management Training training has covered all the latest topics to keep you better prepared for your Line Management Training.<br />
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Enroll now for a successful Line Management Training career!<br />
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<strong>This Line Management training offers</strong>

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	<li><strong>Free&nbsp;</strong>Time Management Course</li>
	<li><strong>Free&nbsp;</strong>Certificate</li>
	<li><strong>Lifetime&nbsp;</strong>Access</li>
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	<li>Job seekers</li>
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<strong>Line Management Training Course Curriculum&nbsp;</strong>

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	<li>Lecture 1: Introduction to Line Management</li>
	<li>Lecture 2: Coaching and Mentoring</li>
	<li>Lecture 3: Supervising, Motivating and Counselling</li>
	<li>Lecture 4: Talent Management</li>
	<li>Lecture 5: Effective Communication Skills</li>
	<li>Lecture 6: Performance Appraisal Management</li>
	<li>Lecture 7: Stress Management</li>
	<li>Lecture 8: Prioritising and Time Management</li>
	<li>Lecture 9: Employee Relations</li>
	<li>Lecture 10: Handling Conflict</li>
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Dive into the intricacies of business processes and systems with our comprehensive diploma program. From understanding operations management to honing communication and negotiation skills, participants will gain a holistic view of business operations, ensuring they are equipped to contribute effectively to organizational success.<br />
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	<li>Understand the intricacies of supply chain management and operations planning.</li>
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	<li>Implement effective quality management practices.</li>
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This&nbsp;Business Processes &amp; Systems Diploma&nbsp;is designed for professionals aiming to advance their careers in operations, business development, and management. It is ideal for individuals seeking a comprehensive understanding of business processes and systems.<br />
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<strong>Why Choose Us?</strong>

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<strong>Career Path</strong><br />
&nbsp;<br />
Graduates of this Business Processes &amp; Systems Diploma are prepared for diverse roles such as Operations Manager, Business Analyst, Project Manager, Supply Chain Coordinator, Quality Assurance Manager, and Talent Management Specialist. Opportunities abound in various industries, including manufacturing, logistics, and service sectors.<br />
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<strong>Course Curriculum</strong><br />
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<strong><em>Business Processes &amp; Systems Diploma</em></strong>

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	<li>Module 11: Performance Management</li>
	<li>Module 12: Talent Management</li>
	<li>Module 13: Communication Skills</li>
	<li>Module 14: Negotiation Techniques</li>
	<li>Module 15: Conflict Management</li>
	<li>Module 16: Stress Management</li>
	<li>Module 17: Time Management</li>
	<li>Module 18: Business Environment</li>
	<li>Module 19: Business Writing Skills</li>
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	<li>*NUS CARD ELIGIBLE* - A purchase of any of our training courses will make you eligible for an NUS Card which gives you great discounts at various high street stores and services!</li>
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			'summary' => '<strong>Business Processes &amp; Systems Diploma</strong><br />
&nbsp;<br />
<strong>Overview</strong><br />
&nbsp;<br />
Dive into the intricacies of business processes and systems with our comprehensive diploma program. From understanding operations management to honing communication and negotiation skills, participants will gain a holistic view of business operations, ensuring they are equipped to contribute effectively to organizational success.<br />
&nbsp;<br />
<strong>Learning Outcomes</strong>
<ul>
	<li>Grasp the fundamentals of operations management and project management.</li>
	<li>Develop expertise in business development, succession planning, and process management.</li>
	<li>Understand the intricacies of supply chain management and operations planning.</li>
	<li>Master procurement, purchasing, and manufacturing and delivery operations.</li>
	<li>Implement effective quality management practices.</li>
	<li>Navigate risk management and recovery strategies.</li>
	<li>Enhance performance through talent management and communication skills.</li>
	<li>Acquire negotiation, conflict management, stress management, and time management skills.</li>
	<li>Explore the business environment and sharpen business writing skills.</li>
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<br />
<strong>Who Is This Course For?</strong><br />
&nbsp;<br />
This&nbsp;Business Processes &amp; Systems Diploma&nbsp;is designed for professionals aiming to advance their careers in operations, business development, and management. It is ideal for individuals seeking a comprehensive understanding of business processes and systems.<br />
&nbsp;<br />
<strong>Why Choose Us?</strong>

<ul>
	<li>Affordable, engaging &amp; high-quality e-learning study materials.</li>
	<li>Tutorial videos/materials from the industry-leading experts.</li>
	<li>Study in a user-friendly, advanced online learning platform.</li>
	<li>Efficient exam systems for the assessment and instant result.</li>
	<li>The UK &amp; internationally recognized accredited qualification.</li>
	<li>Access to course content on a mobile, tablet, or desktop from anywhere, anytime.</li>
	<li>The benefit of career advancement opportunities.</li>
	<li>24/7 student support via email.</li>
</ul>
&nbsp;<br />
<strong>Career Path</strong><br />
&nbsp;<br />
Graduates of this Business Processes &amp; Systems Diploma are prepared for diverse roles such as Operations Manager, Business Analyst, Project Manager, Supply Chain Coordinator, Quality Assurance Manager, and Talent Management Specialist. Opportunities abound in various industries, including manufacturing, logistics, and service sectors.<br />
&nbsp;<br />
<strong>Course Curriculum</strong><br />
&nbsp;<br />
<strong><em>Business Processes &amp; Systems Diploma</em></strong>

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	<li>Module 01: Introduction to Operations Management</li>
	<li>Module 02: Project Management</li>
	<li>Module 03: Business Development and Succession Planning</li>
	<li>Module 04: Process Management</li>
	<li>Module 05: Supply Chain Management</li>
	<li>Module 06: Planning &amp; Forecasting Operations</li>
	<li>Module 07: Procurement &amp; Purchasing Management</li>
	<li>Module 08: Manufacturing &amp; Delivery Operations</li>
	<li>Module 09: Quality Management</li>
	<li>Module 10: Managing Risk and Recovery</li>
	<li>Module 11: Performance Management</li>
	<li>Module 12: Talent Management</li>
	<li>Module 13: Communication Skills</li>
	<li>Module 14: Negotiation Techniques</li>
	<li>Module 15: Conflict Management</li>
	<li>Module 16: Stress Management</li>
	<li>Module 17: Time Management</li>
	<li>Module 18: Business Environment</li>
	<li>Module 19: Business Writing Skills</li>
</ul>
&nbsp;<br />
&nbsp;',
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Hiring company

CARE Systems

Established in the year 1993 with operations across Pan India, CARE Systems has been offering a complete range of specialized state-of-the-art security systems and products for standard or customized applications. Having over 20 years of professional experience Care Systems has been a pioneer in providing outstanding service in the areas of Access Control, Video surveillance Fire Detection, Fire suppression, Perimeter Protection, Home & Building automation Systems.
See all jobs at CARE Systems
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