UAE National _ Routing Team Agent | Retail | IKEA Jebel Ali

UAE National - Routing Team Agent | Retail | IKEA Jebel Ali

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role Ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for last mile services Journey. This includes in particular:

• Support the market Service Fulfilment team by working with IT solutions (platform) for the market.
• Carry out the tasks of capacity management to improve overall performance of last mile delivery of services for both stores and online orders by ensuring up to date and accurate services capacities.
• Contribute to the development of business and people and implement, assess standards, guidelines and policies within your area of expertise.
• Build and retain a long-lasting relationship with new and existing customers and service providers by ensuring a positive shopping experience that creates trust in the brand.
• Use Key Performance Indicators (KPI) to identify areas for improvement and share insights with stores, service providers and other stakeholders.

What you will do PERFORMANCE MANAGEMENT

• Ensure that capacity for both store and online orders are maintained with the correct system set up.
• Define and maintain short and mid-term service and capacity parameters based on available forecasts.
• Prepare Service Providers set up in the system.
• Ensure all services are linked to the correct template.
• Contribute to the short- and mid-term development of existing service partners through training in processes and systems.
• Prepare appropriate plans and schedules to meet Delivery and Assembly needs.
• Secure accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.
• Maintain KPI reports and prepare an action plan for areas of concern.
• Prepare the daily delivery and assembly schedule of stores and online orders.
• Ensure all delivery and assembly jobs are routed with accurate data recording.
• Ensure efficient allocation of fleet resources to meet productivity and lead time criteria.
• Monitor contingency plans to meet Delivery and Assembly needs in the field with service providers.
• Ensure adherence to all system procedures as per policy/SOPs.
• Monitor feedback from service providers and implement action plans accordingly.
• Increase productivity of service providers through efficient resource allocation.
• Monitor and utilize the transport management system to reduce repetitive work.
• Contribute to the department’s action plan and take ownership for its delivery.

PEOPLE

• Ensure availability to help and support colleagues when needed.
• Actively work together with other store functions to continuously improve the shopping experience for customers to drive sustained long-term profitability.
• Value other colleagues’ ways of working.
• Share knowledge with other colleagues and encourage them to do the same.
• Demonstrate a desire to learn and improve skills, benefiting the IKEA Brand and personal growth.
• Follow department guidelines and processes to ensure optimal efficiency of the Routing department.
• Understand the impact of actions on financial results and balance this with customer needs.
• Seek effective ways of working to reduce costs.

HEALTH AND SAFETY

• Follow all guidelines and SOPs set out by the health and safety department to ensure a safe working environment.
• Report any risks, hazards, and unusual activity to your senior or manager immediately.

BUSINESS PLANNING

• Follow the department business plans and action plans as agreed by the department management team.

Required skills to be successful

• Excel and Computer literate.
• Thinking and Analytical Skills.
• Effective Communication.

What equips you for the role

• Similar experience in a previous role.
• Retail background.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to craft a well-crafted and personalized CV to further boost your visibility. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. #J-18808-Ljbffr