IT System Administrator

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. A World of Difference. Made Possible. JOB FUNCTIONS: Job functions include but are not limited to the following.

• Provide onsite and some remote support where appropriate for all aspects of the companies IT systems.
• Implement enhancements to the companies ERP system as guided by the Manager of Local Core Systems.
• Production of Standard Operation Procedures and user training of IT implemented changes along with the introduction of new IT processes.
• Perform (to company supplied Standard Operating Procedures) various IT functions including the configuration and installation of client computers along with continued IT maintenance support to end users.
• Assist with day-to-day IT Service-Desk tickets associated with issues relating to the local site or remote where necessary.
• Provide support where necessary on existing IT Infrastructure projects as deemed necessary by superiors.
• Carry out all duties in accordance with the standards required by the HSE and always maintain compliance.
• Ensure good-working relationships with superiors, peers, and any 3rd party visitors always.
• Any other tasks associated with this role, which is suited to the individual’s abilities level of training given by the Senior IT Field Service Team Lead.
• Willingness to join 24/7 Out of Hours call out support on a monthly rota basis.

• Some experience of supporting MIS / ERP applications but not essential.
• A good understanding of IT related components and their functionality including PC’s, Laptops, Telephony (VOIP) and Printers of all types.
• Strong experience of supporting Microsoft Office 365 applications & Microsoft Operating system products including Windows 11.
• Good knowledge and understanding including but not limited to Microsoft O365 Exchange, DNS, DHCP, Switches (Cisco), SCCM, Webex, UCAAS, MS Image Deployment, MDM (Jamf and Intune), Service-Desk Management (ServiceNow), Microsoft Virtual Desktop (AVD)
• General IT support background, preferably 3-4 years in a similar environment.
• Qualification in IT Support CompTIA+, CompTIA Networking, NVQ\BTEC Level 3 or similar.
• Full UK Driving Licence as some travel maybe required.
• Excellent communication skills essential, ability to give clear written and verbal instructions, clearly understand and explain technical and issues internally and to suppliers.
• Excellent technical and analytical skills with a proactive approach to problem solving and the ability to lead on own initiative.
• Able to identify areas of weakness within processes and procedures and help find innovative solutions.
• Highly responsible, reliable, and flexible with a strong work ethic
• Able to effectively prioritise and adapt to a varied and changeable workload.
• Punctual, presentable and with good attendance
• Willingness to learn the business industry and passionate about how IT can improve processes.