Warranty Administrator & Warranty Inspector
Full time
at ROYAL SWISS AUTO SERVICES L.L.C
in
UAE
Posted on November 9, 2024
Job details
Responsibilities:
- Review and analyze warranty claims submitted by customers or service providers to determine validity and eligibility.
- Thoroughly examine documentation accompanying warranty claims, including repair orders, invoices, and product serial numbers, to verify accuracy and completeness.
- Conduct on-site inspections or audits as necessary to assess product defects, damages, or failures reported in warranty claims.
- Ensure that all warranty claims comply with company policies, warranty terms, and regulatory requirements.
- Communicate with customers, dealerships, and service providers to gather additional information, clarify details, or provide updates on claim status.
- Collaborate with internal stakeholders and external parties to negotiate settlements or resolutions for warranty claims, balancing customer satisfaction with company interests.
- Identify underlying causes of product defects or failures reported in warranty claims and recommend corrective actions to prevent recurrence.
- Compile and analyze data related to warranty claims, trends, and patterns to identify areas for improvement and inform strategic decision-making.
- Prepare reports and presentations summarizing warranty claim activities, findings, and recommendations for management review.
- Continuously evaluate and refine warranty claim processes and procedures to streamline operations, enhance efficiency, and minimize financial losses.
- Automotive
- Auto Accessories
- Quality
- Testing
- QA
- QC
- Inspector
- Warranty
- Warranty Administration
- Inspector
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