Team Leader: Publishing

Key Responsibilities:

• Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
• Managing relationships with internal & external stakeholders to achieve the desired outcome.
• Consistent focus & improvement of client service delivery.
• Ensuring that reports are analyzed & compiled accurately to provide feedback on individual and overall team performance.

Qualifications and Experience:

• Matric qualification
• Management related qualification [advantageous]
• Part or full qualification that is recognized by the Financial Services Board
• RE5 Financial Services Board Qualification [advantageous]
• 2 years management experience
• Be willing to commit to continuous learning
• Relevant sales experience
• Sound understanding & application of people management procedures [e.g., IR, coaching]

Skills:

• To be computer literate [MS Office & Intermediate Excel]
• Excellent communication skills [verbal, written & interpersonal]
• Customer Service Delivery

Behaviours:

• Ability to work in a pressurised environment and meet deadlines
• Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges
• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks