Job details
Motivate, discipline, direct and supervise the work of all employees in In-Room Dining. Develop and maintain training programs to ensure a high degree of staff professionalism. Manage day-to-day operations of In-Room Dining. Handle complaints and make effective service recovery. Ensure standards are being followed in accordance with F&B policies and procedures. Ensure all employees have full product knowledge. Regularly inspect food & beverage quality. Follow established and proper Accounting procedures. Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly. Conduct daily roll calls and ensure employees adhere to grooming standards. Develop maintenance schedules. Liaise with stewarding on inventory and breakage control. Maintain daily log book maintaining clear and concise information on the operations. Establish guest database with preference records of regular guests. Schedule employees to maintain Hotel's service standards within budgeted labour costs. Assign responsibilities to subordinates and conduct regular performance checks. Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc). Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department.
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