Job details
Main responsibilities:Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.Key job responsibilities to include:-Attend to all tenant requests personally or through the phone-Build sustainable relationships and trust with customer through open and engaged communication model-Well presented in terms of manners, dress, turnout and client attitude.-Identify and assess client needs holistically at point of contact & deliver delightful experiences-Collect customer feedback on the quality of services-Inputing all tenant requests into Propco for proper action by concerned department.-Generate leasing leads at point of contact based on assessment of client needs.-Provide accurate, valid and complete information by using the right tools & process-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Follow communication procedures, guidelines and policies-Tracking customer experiences across online and offline channels.-Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.-Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.-Documenting processes and logging technical issues, as well as customer compliments and complaints-Identifying customer needs and taking proactive steps to maintain positive experiences.-Thinking of ways to show appreciation for loyal clients and improving overall brand experienceSkillsPrevious association with a company in the role of a customer service executive or representative.Familiarity with CRM systems and practices.Good listening skills with fluent communication to address all concerns and doubts of the customers.Excellent communication and presentation skills.A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule. Excellent computer skills.
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Hiring company
Confidential
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Call Center Course LineAED 89
AED 1,028Duration: Upto 1 Hour -
Professional Diploma in Customer Service Alpha AcademyAED 94
AED 955Duration: Upto 14 Hours
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