Team Lead Csr
Job details
Responsibilities:
This position is responsible for supporting, coaching, developing, and supervising a team of CSRs.
Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation, and staff development skills, including the ability to act as a role model within the organization.
Ability to demonstrate innovation and good judgment/problem-solving skills when making decisions.
Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
Ability to coach, develop action plans, maximize performance, and provide effective feedback.
Proven ability to analyze and improve work processes and policies.
Excellent customer service/support skills, ability to work well under pressure, professional demeanor, and strong written and oral communication skills.
Must have proficiency with various software applications, including Microsoft Word and Excel.
Job SpecificationRequirements:
Candidate must possess at least a Bachelor's/College Degree in any field; Call Centre Certification is a plus.
Minimum 2-3 years of experience as a team leader in a technical program.
Information Technology and Services - Lahore, Pakistan#J-18808-Ljbffr
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