Customer Experience Project Manager

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on November 9, 2024

Job details

Performance management:• Monitor and maintain the daily work processes to assure smooth and efficient workflow.• Manage group performance to ensure improvement and efficiency of the team in order to meet the department's objectives.• Trace quality performance of the group and individual work and provide timely and accurate feedback.• Monitor the contact center service level.Manpower management:• Motivate and recognize team members to increase employee satisfaction.• Conduct regular team meetings to assure understanding of management expectations and updates on team performance.• Conduct regular individual meetings (one-on-ones) with each team member to provide performance feedback, discuss strengths, listen to feedback, and set development plans.• Allocate resources to tasks to achieve departmental goals.Reporting and day-to-day operations management:• Make needed escalations in case of any problems that may affect daily workflow.• Deliver regular and accurate feedback to management regarding any workflow issues.• Ensure consistency of policies and procedures within the organization.• Prepare contact center performance reports by collecting, analyzing, and summarizing data and trends.Training/Product Knowledge:• Ensure all company training programs are implemented through the contact center.• Ensure that employees are trained and knowledgeable about procedures and products.• Communicate changes to company policy or procedure to staff in a timely manner.Required achievements:• Accomplish organizational goals.Language Requirements:• Arabic - Native / Mother Tongue• English - Fluent / ExcellentOther Requirements:• Own a Car: Any• Have Driving License: AnyJob Skills:• Bachelor's degree or equivalent.• Over 3 years' experience in managing people in a customer service environment.• Nationality: Egyptian / Saudi• Proficiency in Arabic and English.If interested and meeting the above criteria, please send your CV with a recent photo, mentioning the job title in the subject line to:About The Company:

#J-18808-Ljbffr Customer Service

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Home Saudi Arabia Customer Experience Project Manager

Customer Experience Project Manager

Job details

Apply safely

Hiring company

Confidential

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