Senior Manager, Clinical Services - Department of Anaesthesia Aga Khan University Hospital

Senior Manager, Clinical Services - Department of AnaesthesiaEntityAga Khan University Hospital

LocationIntroductionThe Department of Anaesthesia at the Aga Khan University Hospital provides perioperative care and other operating room facilities for all surgical procedures, intensive care to critically ill surgical patients in the surgical intensive care unit, as well as acute and chronic pain management services. Our department has a mix of anesthesiologists, qualified nurses, and highly trained surgical and anesthesia technicians. We are committed to delivering compassionate, ethical, accessible, and high-quality care to all patients requiring surgery, anesthesia, intensive care, and pain services.

ResponsibilitiesReporting to the Chair and Chief Executive Officer, you will be responsible as a lead for the overall management of the department. This includes, but is not limited to:

Develop and implement strategic and annual plans, particularly in relation to patient care services in the department

ensure that the Department's goals and objectives are accomplished as well as day-to-day operational activities are executed in an efficient manner

develop and monitor the department's budgets, goals, strategies, volumes, and revenues

monitor and control the department's budgets and overall expenditures

develop and maintain dashboards from the various data sources relating to perioperative services

track various Key Performance Indicators relevant to Operating Rooms efficiency

develop formal proposals, feasibilities, policies, pathways, documentation tools, and education material where necessary

plan and assist the head of the department in calculating future needs and growth and ensuring the availability of required resources

design and execute service expansion plans with sustainable outcomes in coordination with the help of multidisciplinary support services, and the Marketing and Communications department

facilitate & liaison with hospital's teams for future services & infrastructure development at institution level

identify potential alternative approaches or actions that can benefit the department.

analyze and recommend solutions to resolve complex issues where policies and procedures may not be clearly defined

ensure effective management of resources and availability of competent staff in coordination with Nurse Manager

develop new Key Performance Indicators and ensure they are achieved

Conduct regular training needs assessments for all staff and coordinate required skills training or mentoring

Develop technical competency models tied to career progression pathways

handle quality assurance and complaint/incident reports data. Follow up on complaints/incident reports and take corrective and preventive measures for improvement

review Patient Satisfaction Index and take measures to continuously improve the indices

ensure that staff satisfaction is continuously improved in the department

lead Booking office and Central Sterile Supply Department (CSSD) including management of Nurses involved with Booking Office and CSSD

lead core Anaesthesia function and be responsible for management of staffing and procurement of assets

lead all Departmental Administrative staff as per departmental organogram (including all AMs, Analysts, Associates and URs, etc.)

implement developmental plans to ensure continuous learning and development of staff

administer department's quality initiatives and implement quality standards as per JCIA recommended measures.

build referral network relationships with local and regional healthcare providers to drive surgical volumes

Launch new surgical offerings based on community disease burden and referral patterns in coordination with the Department of Surgery

create patient education programs on surgery options to capture patient self-referrals in coordination with the Department of Surgery.

maintain clinical and financial outcomes analytics for quality of care and operational improvement tracking

benchmark department's key statistics and costs against peer hospitals through external databases

publish OR performance achievements in industry journals to boost reputation.

RequirementsYou should have:

a master's degree in business administration/health administration or equivalent from a reputed university. MBBS degree will be an added advantage

more than 8 years of relevant experience in health care and/or administration

expertise in operational management

ability to develop and maintain data dashboards

knowledge of resource management including financial management

good negotiation skills with knowledge of marketing

ability to analyze budget variance reports and statistical data

ability to develop, maintain and strengthen partnerships with stakeholders for the delivery of exemplary patient care services

ability to work in harmony with team members and nurture the spirit of collegiality

expertise to provide an environment of equal opportunity for all

proficiency to be detail oriented and pay attention to the nitty-gritty of matters

aptitude to act as an entrepreneur and will have to think out of the box

excellent interpersonal and networking skills.

To ApplyYou should send your detailed CV by email tohuman.resources@aku.eduand mark the subject with position number "10000609" in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest byMarch 12, 2024#J-18808-Ljbffr