End User Support Specialist

We are looking for an experienced End User Support Specialist to join our client's team in Dublin. The successful candidate will provide top-tier technical support to end users, ensuring smooth operation and troubleshooting of various IT systems. This role requires a professional who excels in a dynamic environment and is dedicated to delivering exceptional customer service. Responsibilities: Provide onsite and remote support to end users for hardware, software, and peripheral issues Resolve tickets efficiently and document troubleshooting steps in the ticketing system Assist in the setup and configuration of new accounts, clients, and mobile devices Support users during the onboarding and offboarding process, ensuring all IT needs are met Requirements: 6+ years experience in an IT support role Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications Experience with IT support ticketing systems Familiarity with Citrix Workspace and VDI environments If you're keen to make a meaningful difference and find this role intriguing, or if you're open to exploring other IT support positions, please apply below. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Desktop L2 Windows O365 AD Benefits: Work From Home