Leasehold Income Officer

Job Description LONDON BOROUGH OF HACKNEY Leasehold Income Officer Job Number : HCAA02173 DBS Required : No Agreement Type : Permanent - Full Time Contracted Hours: 36 Salary : £40,005 - £41,286 Join Our Team as a Leasehold Income Officer! Are you ready to make a meaningful impact in the community? The London Borough of Hackney is seeking a dedicated Leasehold Income Officer to join our Leasehold Income Team. In this role, you will play a crucial part in the effective recovery of service charges and other invoiced sums, including major works, shared ownership, ground rent, and reserve funds. Your primary responsibility will be to ensure the timely collection of owed sums and reduce arrears while maximising income for the Council. You’ll assess each case to determine the best course of action, whether that’s pursuing legal routes or facilitating settlements. Your goal will be to provide high-quality housing management services that meet the needs of our customers. Key duties include liaising with legal services, solicitors, and financial institutions to resolve complex queries, preparing documentation for legal actions, and maintaining accurate records on electronic databases. You will also respond to income collection inquiries promptly, ensuring clear and sensitive communication with customers regarding their accounts. We are looking for candidates who have experience in debt recovery within a housing environment, as well as a strong understanding of relevant legislation. You should possess excellent customer service skills and the ability to manage your workload efficiently, working to tight deadlines. As a Leasehold Income Officer, you will have the opportunity to attend resident meetings, provide advice on payment options, and identify support for vulnerable residents. Your contributions will help promote a culture of customer care and continuous improvement within Hackney Council. There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought-after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities. If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form. This application process replaces a supporting statement. Closing date for applications: 19 November 2024 (22:59). Interview date: TBC. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available