Product Support Specialist (Customer Support)
Full time
at CareStack™ - Dental Practice Management
in
Online
Posted on November 8, 2024
Job details
Product Support Specialist – CareStack Requirements
- Immediate joiners.
- Willing to work in shifts
- Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with the team.
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing team
- Should be ready to work in US / Australia shift timing
- Graduates in any discipline with excellent verbal and written communication skills
- Experience as a First line Technical/Product Support Specialist or similar role
- Good analytical, problem-solving and system thinking ability
- Familiar with healthcare Industry will be a plus
- Experience using help desk software and remote support tools
- System knowledge of Enterprise ERP and CRM applications
- Self-starter and a good team player with the ability to multitask in a high-pressure, fast-paced environment
- Trivandrum
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