Internship in IT Support (Dec 2024/ Jan 2025 onwards intake)

Job Summary: We are seeking a motivated IT Support Intern to join our dynamic IT team. As an intern, you will gain hands-on experience by providing end-user support, attending to IT tickets, writing knowledge articles and ensuring timely resolution of issues. This role offers a blend of remote and on-site support opportunities, allowing you to develop technical skills in various environments. Key Responsibilities:

• End-User Support: Provide technical assistance to end-users by resolving issues related to access issues, password and MFA setup, Microsoft Products, Windows OS, laptop and printer setup.
• Ticket Management: Attend to IT support tickets through Jira Service Management, diagnose issues, and lead to resolution.
• Documentation: Write and maintain knowledge articles to help improve the efficiency and effectiveness of the support process.
• Remote and On-Site Support: Offer support both remotely and on-site as required, ensuring minimal disruption to end-user productivity.
• Hardware Support: Troubleshoot and repair laptop hardware issues, including memory upgrades, hard drive replacements, and other hardware-related tasks.
• Printer Setup and Configuration: Assist in the installation and configuration of printers, ensuring they are fully operational for end-users.
• Learning Opportunity: Gain exposure to Microsoft 365 administration, enhancing your understanding of identity and access management.

• Hands-on experience in IT support.
• Exposure to both remote and on-site technical environments.
• Opportunity to learn about Microsoft Entra and other enterprise-level tools.
• Mentorship from experienced IT professionals.
• A collaborative and supportive work environment.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of Windows OS and computer hardware.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Excellent communication skills and the ability to work well in a team.
• Eagerness to learn and adapt to new technologies.