Platform Solutions Specialist

Platform Solutions Specialist

Apply Locations: Randburg Time Type: Full Time Posted On: Posted Yesterday Time Left to Apply: End Date: November 13, 2024 (7 days left to apply) Job Requisition ID: R24260

Job Description

To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client. Hello Future Platform Solutions Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team at FNB ConnectMe, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Strongly communicate in order to foster collaboration, ensure clarity, and motivate highly effective teams towards achieving common goals.
• Provide guidance and leadership.
• Conduct research and develop a comprehensive understanding of product features and capabilities to maximize business values.
• Be creative and deliver compelling presentations that clearly and effectively communicate key information and ideas to diverse audiences.

Qualifications

• Have a Bachelor's degree (or higher) in Commerce, Engineering, Technology or similar.
• Have 4 to 5 years of experience in operations, process improvement, business analysis or solutions specialties.
• Have a strong understanding of business process definition and re-engineering requirements.
• Have experience in contact centre capabilities (advantageous).
• Have experience working in an Agile environment.
• Have moderate understanding of project management principles.
• Have familiarity with system, data, or business testing requirements.
• Have experience in analysis and compilation of business information and intelligence.
• Are proficient in tools such as Visio and Drawi.io for design and process mapping.
• Have hands-on exposure to Customer Experience (CX) design methodologies.
• Have a deep understanding of AI principles and platform technologies, including their applications in enhancing business operations.

Benefits

• Opportunities to network and collaborate.
• Challenging working environment.
• Opportunities to innovate.

Personal Attributes

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 13/11/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. #J-18808-Ljbffr