Job details
Premium Solutions Consultancy is hiring for a well-known group in the entertainment industry(Cinemas)
Position: Loyalty SpecialistContract Duration: 3 months (extendable)Location: QatarJob Description:
Strategic Planning• Develop and execute an annual Loyalty marketing plan to drive enrollment and increase engagement.• Design and implement targeted loyalty campaigns to boost admissions growth.• Conduct data analysis to understand customer behaviours and enhance future campaigns.• Regularly review and stay updated on loyalty trends, integrating insights into planning.
Marketing• Deliver loyalty marketing campaigns on time and within budget to influence customer behaviour and increase sales.• Keep loyalty sections on the website and app updated and aligned with customer needs.• Coordinate with the Marketing team and Creative agency for relevant artworks and collateral, ensuring adherence to brand guidelines.• Communicate loyalty POS production requests and ensure timely delivery to cinemas.
Analytics & Reporting• Provide detailed analysis of performance (enrolment, earning, redemptions, revenue) and identify opportunities for improvement.• Monitor campaign effectiveness and suggest enhancements.• Analyse revenue impact and develop a monthly dashboard with key loyalty KPIs.
Loyalty Program Management• Serve as the main point of contact.• Train operations and call center teams on NPC processes.• Coordinate with IT to implement promotions and improve customer experience.• Setup automated communications and manage at-cinema execution of loyalty campaigns.• Handle any NPC-related issues or complaints.
Qualifications, Experience & Skills:• Degree in Marketing, CRM, or related field.• 3-5 years of experience in managing loyalty programs with a strong focus on data analysis.• Bilingual in English and Arabic.• Strong knowledge of movie culture.Functional Competencies:• Proficiency in email marketing and use of emailing tools.• Advanced knowledge of Excel and PowerPoint.
Interested and qualified candidates are invited to forward their CVs to recruitment@premiumsolutions.qa. Please mention the position applied for in the subject line.
#J-18808-Ljbffr Management & Leadership
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