PROPERTY ADMIN SUPERVISOR - EAST LONDON

JOB DESCRIPTIONWe are looking for an experienced PropertyAdministrator who will be responsible forsupervising and planning the billing and collectionsoperations.The successful candidate will be key in establishingand maintaining effective and cooperative workingrelationships with customers, facility managers andproperty operation teams.In addition to maintaining oversight on clericalteam, the prospective candidate will also beresponsible for their own portfolio of buildings,administration of which will encompass the fullproperty administrative function from leaseonboarding to accounts payable and cash bookreconciliation.This position is highly visible and requires a strongleader with the ability to prioritize, plan, andsupervise the clerical team.KEY COMPETENCIESAbility to work as part of a teamFriendly, helpful, and service - orientatedExcellent communication skills, written and verbalClient management skillsPlanning, organizing and time managementDeadline driven and achievement orientatedAbility to work under pressure to tight deadlineProblem-solving and critical thinkingEnsure efficient leasing administration, effective tenant billing and collections, excellent customer service and provide accurate management reportsProperty administration for own portfolio: Leasing administration, billing and receipts/refunds; tenant collections ; tenant relations; accounts payable/receivable (debtors and creditors) and cash book reconciliationsOversee and streamline billing processesEnsure month-end closing of the billinggroup functionsMaintain and implement quality assurancefor all processesRespond and mitigate billing escalationsUpload tenant charges into MDA and reconcile to the accounting systemAssist with ensuring invoices are delivered to customers accurately and in a timely mannerEnsure invoices are uploaded to third party bill systems on time and accuratelyObserve and adhere to established processes, procedures, policies, and guidelinesTeam building and trainingAssist with AR related special projects as necessaryWeekly and monthly ledger reconciliations, aging review and reporting to direct supervisorReview monthly delinquency notifications to revenue teamConfirm and reconcile customer disputes as they pertain to payment of outstanding balances dueProvide excellent & considerate customer service to external and internal customers.Meet defined department goals and collection metrics.Provide weekly/monthly detailed collection status to management.QUALIFICATIONSGrade 12Relevant diploma in propertymanagement field advantageousEXPERIENCE2-3 years in a similar roleProperty industry and utilities understanding essentialMinimum junior level management experienceIntermediate Excel skillsExperience in customer serviceSAGE/MDA experience advantageous