Service Desk Agent with German and English

Role:

• Be the contact person for customers and service technicians
• Administer and schedule service technicians in the field, taking into account
• product and customer knowledge as well as temporal and spatial availability
• Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
• Handle escalations
• Ensure service documentation and update if necessary

Requirements:

• Fluent German speaker
• B2 English
• Quick comprehension
• Ability to work independently

Benefits:

• Buddy program
• Health Insurance
• Internal career development
• International environment
• Modern and centrally located offices
• Onboarding program

Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.