Senior Customer Service and Sales Representative - (12 month contract)

Full time at RAC in Australia
Posted on November 3, 2024
Job details

Your Opportunity Our Mandurah Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as Member Solutions Lead - to assist the manager in leading the branch. This is a 12-month fulltime opportunity. In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch. What you need to know: Location : RAC Mandurah Member Service Centre Working hours : Monday to Friday, 8.45am to 5.15pm Salary: $74,308.00pa + super + performance based bonuses Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process. Onboarding Training : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. What you will be doing :
Manage member enquiries by engaging with them in person or via phone/email
Provide support and accurate general advice or up to date information on products and services.
Building and maintaining relationships with members recommending products tailored to suit their individual needs
Additionally, you will be:
Supporting daily/weekly/monthly leadership routines with the Team Manager.
Motivating and leading team members to achieve outstanding results.
Encouraging continuous improvement in productivity, service levels, and sales.
Conducting monthly quality assurance assessments.
Developing and overseeing coaching plans for team members to address development needs.
Providing relief Team Manager duties when necessary.
Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.
What we are looking for: As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. Additionally, the successful candidate will have:
Experience in working to achieving KPI's/ targets both individually & as part of a team;
The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
Excellent communication skills with the ability to listen & relate well to others;
The ability to demonstrate empathy and resilience in assisting members in difficult situations;
Strong computer literacy and ability to use many applications at once whilst having conversations.
What can we offer you?
Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
An inclusive & supportive environment, enabling all abilities to strive for success.
Professional career development & ongoing training.
Generous discounts on home, contents & car insurance, plus free roadside assistance.
Member benefits & opportunity to join a very active Social Club.
If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you. Apply now - better career journeys begin with RAC! #LI-JT1
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		'country_time_zone' => 'Africa/Johannesburg',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'egypt' => array(
		'name' => 'Egypt',
		'country_id' => '61',
		'country_code' => 'eg',
		'slug' => 'egypt',
		'global_location_id' => '64',
		'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
		'currency' => 'EGP',
		'currency_name' => 'Egyptian pound',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Cairo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'singapore' => array(
		'name' => 'Singapore',
		'country_id' => '188',
		'country_code' => 'sg',
		'slug' => 'singapore',
		'global_location_id' => '192',
		'rel_gloc_ids' => '192,382,432,438,445,453',
		'currency' => 'SGD',
		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
		'global_location_id' => '108',
		'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337',
		'currency' => 'YEN',
		'currency_name' => 'Japanese yen',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Search Results
Web results

Asia/Tokyo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'global' => array(
		'name' => 'Global',
		'country_id' => (int) 251,
		'country_code' => 'on',
		'slug' => 'global',
		'global_location_id' => '275',
		'rel_gloc_ids' => '275',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => null,
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	)
)
$currentLocation = array(
	'name' => 'Australia',
	'country_id' => '14',
	'country_code' => 'au',
	'slug' => 'australia',
	'global_location_id' => '13',
	'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
	'currency' => 'AUD',
	'currency_name' => 'Australian Dollar',
	'languages' => 'en',
	'default_language' => 'en',
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Ready to master Customer Analytics Training Practice and unlock a world of opportunity? This comprehensive Customer Analytics Training Practice training program is your ultimate guide to a successful career in this field. Whether you&#39;re a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Customer Analytics Training Practice Online Training has everything you need to excel.<br />
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<strong>With this Customer Analytics Training Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br />
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In this Customer Analytics Training Practice, you&#39;ll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Customer Analytics Training Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br />
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<strong>Enrol now and gain the expertise to thrive in Customer Analytics Training Practice.</strong><br />
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<strong>Learning Outcome</strong>

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	<li>Participation in online maintenance exercises and troubleshooting</li>
	<li>Quick assessment and guidance for all theoretical repair assignments</li>
	<li>CPD accreditation for proof of acquired skills and knowledge</li>
	<li>Freedom to study in any location and at a pace that suits you</li>
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<strong>Why buy this Customer Analytics Training Practice?</strong>

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	<li>Chance to earn a Prestigious CPD Accredited Certificate upon &nbsp;completion of Customer Analytics Training Practice</li>
	<li>Get a free student ID card with Customer Analytics Training Practice</li>
	<li>Lifetime access to the Customer Analytics Training Practice course materials</li>
	<li>Get instant access to this Customer Analytics Training Practice course&nbsp;</li>
	<li>Learn Customer Analytics Training Practice from anywhere in the world</li>
	<li>24/7 tutor support with the Customer Analytics Training Practice course.</li>
	<li>Customer Analytics Training Practice is an entirely online, interactive lesson with voiceover audio</li>
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<strong>Certification</strong><br />
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You have to complete the assignment given at the end of the Customer Analytics Training Practice course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. After passing the Customer Analytics Training Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of &pound;24.<br />
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<strong>Description&nbsp;</strong><br />
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<strong>Course Curriculum of Customer Analytics Training Practice Course:</strong>

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	<li>Section 01: Basics Of Customer Analytics And Customer Life Cycle</li>
	<li>Section 02: Customer Onboarding</li>
	<li>Section 03: Customer Activation</li>
	<li>Section 04: Cross-Selling</li>
	<li>Section 05: Campaign Life Cycle</li>
	<li>Section 06: Conclusion</li>
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<strong>Career Path:</strong>

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	<li>Marketing Manager</li>
	<li>CRM Manager</li>
	<li>Customer Experience Manager</li>
	<li>Data Analyst</li>
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<strong>Who is this course for?</strong><br />
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This Customer Analytics Training Practice course is ideal for:
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	<li>Professionals seeking to enhance their Customer Analytics Training Practice skills and knowledge.</li>
	<li>Individuals looking to transition into a Customer Analytics Training Practice-related career.</li>
	<li>Anyone passionate about Customer Analytics Training Practice and eager to gain practical expertise.</li>
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			'title' => 'Customer Analytics',
			'slug' => 'part-time-customer-analytics-academy-for-health-fitness',
			'external_link' => 'https://uk.hfonline.org/course/customer-analytics-training/',
			'summary' => '<strong>Limited Time Offer: Unleash Your Customer Analytics Training Practice Potential: Elevate Your Skills and Launch Your Career!</strong><br />
<br />
Ready to master Customer Analytics Training Practice and unlock a world of opportunity? This comprehensive Customer Analytics Training Practice training program is your ultimate guide to a successful career in this field. Whether you&#39;re a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Customer Analytics Training Practice Online Training has everything you need to excel.<br />
<br />
<strong>With this Customer Analytics Training Practice course, you will get a CPD-accredited PDF certificate and our exclusive student ID card absolutely free.</strong><br />
<br />
In this Customer Analytics Training Practice, you&#39;ll master the core skills of this sector, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Customer Analytics Training Practice will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job ;<br />
<br />
<strong>Enrol now and gain the expertise to thrive in Customer Analytics Training Practice.</strong><br />
<br />
<strong>Learning Outcome</strong>

<ul>
	<li>Instant access to current information on Customer Analytics Training Practice licences and business startups</li>
	<li>Participation in online maintenance exercises and troubleshooting</li>
	<li>Quick assessment and guidance for all theoretical repair assignments</li>
	<li>CPD accreditation for proof of acquired skills and knowledge</li>
	<li>Freedom to study in any location and at a pace that suits you</li>
	<li>Expert support from dedicated tutors committed to online learning</li>
</ul>
<strong>Why buy this Customer Analytics Training Practice?</strong>

<ul>
	<li>Chance to earn a Prestigious CPD Accredited Certificate upon &nbsp;completion of Customer Analytics Training Practice</li>
	<li>Get a free student ID card with Customer Analytics Training Practice</li>
	<li>Lifetime access to the Customer Analytics Training Practice course materials</li>
	<li>Get instant access to this Customer Analytics Training Practice course&nbsp;</li>
	<li>Learn Customer Analytics Training Practice from anywhere in the world</li>
	<li>24/7 tutor support with the Customer Analytics Training Practice course.</li>
	<li>Customer Analytics Training Practice is an entirely online, interactive lesson with voiceover audio</li>
</ul>
<strong>Certification</strong><br />
<br />
You have to complete the assignment given at the end of the Customer Analytics Training Practice course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. After passing the Customer Analytics Training Practice exam You will be entitled to claim a PDF certificate accredited by CPD Quality standards completely free and a Hard copy certificate at the cost of &pound;24.<br />
<br />
<strong>Description&nbsp;</strong><br />
<br />
<strong>Course Curriculum of Customer Analytics Training Practice Course:</strong>

<ul>
	<li>Section 01: Basics Of Customer Analytics And Customer Life Cycle</li>
	<li>Section 02: Customer Onboarding</li>
	<li>Section 03: Customer Activation</li>
	<li>Section 04: Cross-Selling</li>
	<li>Section 05: Campaign Life Cycle</li>
	<li>Section 06: Conclusion</li>
</ul>
<strong>Career Path:</strong>

<ul>
	<li>Customer Insight Analyst</li>
	<li>Marketing Manager</li>
	<li>CRM Manager</li>
	<li>Customer Experience Manager</li>
	<li>Data Analyst</li>
</ul>
<strong>Who is this course for?</strong><br />
<br />
This Customer Analytics Training Practice course is ideal for:
<ul>
	<li>Professionals seeking to enhance their Customer Analytics Training Practice skills and knowledge.</li>
	<li>Individuals looking to transition into a Customer Analytics Training Practice-related career.</li>
	<li>Anyone passionate about Customer Analytics Training Practice and eager to gain practical expertise.</li>
</ul>
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			'eligibility' => 'This Customer Analytics Training Practice doesn&#39;t require prior experience and is suitable for diverse learners. Our Customer Analytics Training Practice is created by experts and is compatible with all devices supporting Windows, IOS and smartphones. As long as you have a good enough internet connection, you will be able to access the Customer Analytics Training Practice course from anywhere at any time.',
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			'summary' => '<br />
Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called&nbsp;<strong>Trade Employable Skills (TES)</strong>.<br />
<br />
Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.<br />
<br />
<strong>Why should one take this certification?</strong><br />
To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.<br />
&nbsp;<br />
&nbsp;<br />
Please note, learning resources are NOT provided and only certification and assessment are applicable.<br />
&nbsp;<br />
&nbsp;<br />
<strong>Benefits of Certification</strong>

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	<li><strong>Government certification</strong></li>
	<li>No Minimum educational qualification</li>
	<li>No time commitment</li>
	<li>Improve employability</li>
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&nbsp;<br />
&nbsp;<br />
<strong>How It Works</strong>

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	<li>Select Certification &amp; Register</li>
	<li>Receive Online e-Learning Access (LMS)</li>
	<li>Take exam online anywhere, anytime</li>
	<li>Get certified &amp; Increase Employability</li>
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<strong>Test Details</strong>

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	<li>Duration: 60 minutes</li>
	<li>No. of questions: 50</li>
	<li>Maximum marks: 50, Passing marks: 25 (50%).</li>
	<li>There is NO negative marking in this module.</li>
	<li>Online exam.</li>
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&nbsp;<br />
&nbsp;<br />
<strong>TABLE OF CONTENT</strong><br />
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<strong>Housekeeping Supervision Basics</strong><br />
- Role of a Housekeeping Supervisor<br />
- Supervisory Skills<br />
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<strong>Staff Leadership and Management</strong><br />
- Motivating Housekeeping Staff<br />
- Delegating Responsibilities<br />
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<strong>Cleaning Procedures and Protocols</strong><br />
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- Quality Control<br />
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<strong>Inventory Management and Ordering</strong><br />
- Stock Replenishment<br />
- Vendor Relations<br />
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<strong>Safety and Emergency Response</strong><br />
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- Emergency Protocols<br />
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<strong>Budget Oversight</strong><br />
- Budget Monitoring and Reporting<br />
- Expense Control<br />
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<strong>Guest Relations and Complaint Handling</strong><br />
- Managing Guest Concerns<br />
- Resolving Issues Professionally<br />
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<strong>Performance Evaluation and Training</strong><br />
- Staff Performance Reviews<br />
- Training Needs Assessment<br />
<br />
<strong>Practical Housekeeping Supervisor Tasks</strong><br />
- Supervisory Role-Playing<br />
- Cleaning Quality Control Inspections<br />
- Guest Complaint Resolution Scenarios',
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Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called&nbsp;<strong>Trade Employable Skills (TES)</strong>.<br />
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Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.<br />
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<strong>Why should one take this certification?</strong><br />
To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.<br />
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Please note, learning resources are NOT provided and only certification and assessment are applicable.<br />
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<strong>Benefits of Certification</strong>

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&nbsp;<br />
<strong>How It Works</strong>

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<strong>Housekeeping Supervision Basics</strong><br />
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<strong>Practical Housekeeping Supervisor Tasks</strong><br />
- Supervisory Role-Playing<br />
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		'external_job_description' => '<b> Your Opportunity  </b> <br> <br> <br> Our Mandurah Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as <b> Member Solutions Lead - </b> to assist the manager in leading the branch. <br> <br> <br> This is a 12-month fulltime opportunity. <br> <br> <br> In this role you&#39;ll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch. <br> <br> <br> <br> <b> What you need to know:  </b> <br> <br> <b> Location </b> : RAC Mandurah Member Service Centre <br> <br> <br> <br> <b> Working hours </b> : Monday to Friday, 8.45am to 5.15pm <br> <br> <br> <br> <b> Salary: </b> $74,308.00pa + super + performance based bonuses <br> <br> <br> <br> <b> Recruitment process: </b> Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process. <br> <br> <br> <br> <b> Onboarding Training </b> : You&#39;ll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. <br> <br> <br> <br> <b> What you will be doing  </b> <b> :  </b> <br> <br> <ul> <li> Manage member enquiries by engaging with them in person or via phone/email  </li> <li> Provide support and accurate general advice or up to date information on products and services.  </li> <li> Building and maintaining relationships with members recommending products tailored to suit their individual needs  </li></ul> <br> Additionally, you will be: <br> <br> <ul> <li> Supporting daily/weekly/monthly leadership routines with the Team Manager.  </li> <li> Motivating and leading team members to achieve outstanding results.  </li> <li> Encouraging continuous improvement in productivity, service levels, and sales.  </li> <li> Conducting monthly quality assurance assessments.  </li> <li> Developing and overseeing coaching plans for team members to address development needs.  </li> <li> Providing relief Team Manager duties when necessary.  </li> <li> Promoting RAC products and marketing campaign offerings to maximize sales opportunities.  </li> <li> Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.  </li></ul> <br> <br> <b> What we are looking for:  </b> <br> <br> <br> As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. <br> <br> <br> Additionally, the successful candidate will have: <br> <br> <ul> <li> Experience in working to achieving KPI&#39;s/ targets both individually &amp; as part of a team;  </li> <li> The ability to adapt &amp; flex within a changing work environment, embracing and participating positively in change;  </li> <li> Excellent communication skills with the ability to listen &amp; relate well to others;  </li> <li> The ability to demonstrate empathy and resilience in assisting members in difficult situations;  </li> <li> Strong computer literacy and ability to use many applications at once whilst having conversations.  </li></ul> <br> <br> <b> What can we offer you? </b> <br> <br> <ul> <li> Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.  </li> <li> Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services  </li> <li> An inclusive &amp; supportive environment, enabling all abilities to strive for success.  </li> <li> Professional career development &amp; ongoing training.  </li> <li> Generous discounts on home, contents &amp; car insurance, plus free roadside assistance.  </li> <li> Member benefits &amp; opportunity to join a very active Social Club.  </li></ul> <br> If you&#39;re ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you. <br> <br> <br> Apply now - better career journeys begin with RAC! <br> <br> <br> #LI-JT1',
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