Jr. Construction Software Support (Available to Vancouver Island residents ONLY)
Full time
at Plexxis Software
in
Online
Posted on November 3, 2024
Job details
Are you someone who has experience in Construction but has an interest in Technology? Yes: Consider this role.Plexxis does not offer remote work opportunities.Salary Range: $61,500.00 - $82,500Purpose:A professional customer facing position, a Construction Software Support specialist is accountable for supporting and some training of Plexxis ERP Software in an efficient, knowledgeable and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.Shift start times may vary depending on company needs/requirementsDuties & Responsibilities:Learn and be conversant in all aspects of the Plexxis WinBid and RTO system (Estimating Software)Be proactive in recognizing and efficiently resolving issuesAs required, diagnose, trouble-shoot and follow-up on issues dealing with implementationsIdentify and escalate situations requiring urgent attentionSuccessfully interact with customers - offering support, training and presentationsProactively reach out to customers for feedback on progress of implementationPrioritize obtaining a client's opinion of a successful implementationContribute to creating exceptional NPS (Net Promoter ScoreKnowledge & Experience:Mandatory experience required.Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General ContractingGeneral construction principlesGenuine interest in transitioning from the field to an office setting into a tech roleCustomer care – genuinely enjoy helping peopleOther Requirements:Work in a team environmentSpoken Language: Fluent EnglishWhat's it like working at Plexxis?The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:Competitive SalaryBenefitsCompany gymA games roomA commercial themed theatreLarge, fully functional kitchen, dining area, bbq and outdoor patio including lake viewsAccess to local walking trails, parks and beachesPaid after hoursOur team genuinely appreciates each other and there is an authentic camaraderie and support network.About Plexxis Software:The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.Are you the perfect fit? Do you wish to …Work with a small, tight-knit group of hard-working, dedicated and fun individualsEnjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spiritBe on the winning team - poised to emerge as the global leaderBe challenged in the workspace, in the fitness room or even the billiards CaféLose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”
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