Customer Success Manager

Location: HSR, Bengaluru, India (WFO) Job Type: Full Time Experience: 4-6 Years About Us: Revolutionising the commercial real estate market in India with our Intelligent workspace-as-a-Service offering, UrbanVault (UV) is a leading provider of managed office spaces. With over 1 million sq ft of space under management in Bangalore, we are reshaping workspaces of the future to cater to your unique and evolving business and workforce needs. Our flexible workspaces empower companies to stay agile in the markets they serve and attract top talent. Join our esteemed clientele, including Khatabook, PVR, Zetwerk, xto10x, DealShare, Hevo Data, Licious, Bluestone, Polygon, RedSeer, Entrepreneur First, and the Accor group of hotels, among others.  UrbanVault combines unmatched expertise in real estate, technology, and furniture. Together, we have bootstrapped our way to success, building an impressive presence in Bangalore's commercial real estate market. From a humble 40-seater to over 10,000 seats, UrbanVault's growth showcases the power of self-funding and the ability to provide exceptional services to clients while staying true to our vision. At UV, we offer high-quality, flexible office space solutions for businesses of all sizes. From private offices to coworking spaces, meeting rooms, and virtual offices, we provide customised services and amenities tailored to your specific needs.  Our innovative approach and exceptional service are transforming the commercial real estate market, freeing businesses to focus on their core activities without the hassle of managing office spaces. As a dynamic and forward-thinking start-up, Urban Vault is redefining how businesses lease and find office spaces. We prioritise sustainability, customer satisfaction, and continuous innovation. Join us in shaping the future of work. Discover the unparalleled office space solutions offered by UV, where flexibility, innovation, and customer-centricity converge LinkedIn: Website: We are seeking a dedicated and enthusiastic Customer Success Manager to join our dynamic team. As a Customer Success Manager, you will ensure that our clients receive the highest level of service and support. You will be the primary point of contact for our customers, fostering strong relationships and ensuring their satisfaction with our office space solutions. Your role will be crucial in driving customer retention, growth, and overall success. Key Responsibilities: Client Relationship Management:

• Serve as the main point of contact for our clients, providing excellent customer service and support.
• Develop and maintain strong, long-lasting relationships with clients, understanding their needs and ensuring their satisfaction.
• Conduct regular check-ins with clients to ensure their needs are being met and address any issues or concerns promptly.

• Guide new clients through the onboarding process, ensuring a smooth transition and a positive initial experience.
• Provide training and support to clients on utilising our office space and amenities effectively.

• Proactively resolve client issues and concerns by coordinating with the Facility team, ensuring timely and effective solutions.
• Collaborate with internal teams to address client needs and improve service delivery.

• Collect and analyse client feedback to identify areas for improvement and enhance the overall customer experience.
• Advocate for the client's needs within the company, ensuring their voice is heard and their expectations are met.

• Develop and implement strategies to increase customer retention and loyalty.
• Monitor client satisfaction and take proactive measures to prevent churn.

• Identify and establish partnerships with businesses and organisations to enhance our service offerings.
• Negotiate and manage partnership agreements to drive mutual benefits.

• Identify opportunities to upsell and cross-sell additional services and office space solutions to existing clients.
• Develop tailored proposals and presentations to showcase the value of additional offerings.

• Develop and implement customer success strategies to drive client satisfaction, retention, and growth.
• Monitor client health metrics and develop action plans to address any potential risks to client satisfaction.

• Provide regular reporting on client satisfaction, retention rates, and other key performance indicators.
• Analyse client data to identify trends, opportunities, and areas for improvement.

• 4-6 experience as a Customer Success position or in a similar role.
• Demonstrated experience in working with brand image and promoting value through customer experience.
• Exceptional communication skills with the ability to foster positive and lasting business relationships.
• Technical proficiency related to the use of the product or service.
• Strong accountability and personal organisational skills.
• Experience in managing a diverse group and providing training in accordance with company standards.
• A degree in communications or marketing is preferred.