Contact Center Agent (Saudi Arabia)
Job details
Eram Talent is currently hiring Contact Center Agents in Saudi Arabia. As a Contact Center Agent, you will play a vital role in delivering excellent customer service and support to our clients. Your responsibilities will include handling incoming calls, addressing customer inquiries and concerns, and providing accurate information. You will aim to ensure positive customer experiences and maintain a high level of professionalism in all interactions. If you are a team player with exceptional communication skills and a customer-centric mindset, we invite you to join our team at Eram Talent. If selected, the job location would be onsite at Saudi Arabia.
Responsibilities
- Handle incoming calls and communications from guests, providing timely and accurate responses to inquiries.
- Log guest interactions and details of inquiries, comments, and complaints in the CRM system.
- Provide guests with information about facilities, services, and ongoing promotions at the company.
- Escalate complex issues to the Contact Center Supervisor or other relevant staff to ensure guest satisfaction.
- Follow communication scripts or knowledge base when handling different topics, maintaining professionalism and courtesy throughout all interactions.
- Manage and resolve guest complaints with a focus on service recovery and guest satisfaction.
- Participate in training sessions to continuously improve knowledge and performance.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Strong communication and interpersonal skills, with the ability to interact professionally with a diverse group of clients and staff.
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices, with the ability to type, process, and analyze data effectively.
- Excellent listening and problem-solving skills.
- Fluency in English; proficiency in Arabic or other languages is beneficial.
- Ability to work in a fast-paced environment and maintain patience and professionalism under pressure.
- High School Diploma; hospitality certification is a plus.
- Over 5+ years' experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Contact Centre Services.
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