Customer Success Manager

Hey, we’re Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors. We have a fantastic opportunity for an entrepreneurial and driven Customer Success Manager to join our growing Customer Success team, working remotely from within the UAE. While this is a remote role, occasional travel to Dubai for client meetings will be required. The ideal candidate will bring experience in supporting clients within the energy or commodities sector, playing a pivotal role in managing client relationships for a respected company with a market-leading product. As a Customer Success Manager at Sparta, you will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy, and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these. Responsibilities:

• Drive key customer success metrics, including product adoption, customer satisfaction, and overall account health.
• Oversee onboarding, training, support, and retention efforts for your client portfolio.
• Collaborate with cross-functional teams to refine and enhance the customer lifecycle process.
• Partner with the sales team to identify cross-selling and upselling opportunities.
• Deliver valuable insights to the business and product teams, helping shape the product roadmap.
• Maintain and optimize customer success platforms to ensure high standards.
• Contribute to fostering a company-wide culture centered on customer success.

Requirements:

• Essential knowledge or experience in oil or commodities trading.
• Proven experience in both sales and post-sales roles.
• Strong ability to influence through persuasive communication, negotiation, and consensus building.
• A clear understanding of our client base and their unique challenges.
• Passionate and driven to achieve revenue growth and expand client accounts.
• In-depth knowledge of value drivers within recurring revenue models.
• Analytical, with a strong process-oriented approach.
• Demonstrated commitment to continuous learning and improvement.
• Enthusiastic, curious, creative, resilient, and inquisitive mindset.
• Exceptional communication and presentation skills in English.

What’s the culture like at Sparta? At Sparta, our culture is not just a set of values written on a wall—it's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives. We're building an environment where our employees thrive and excel in their work. Our aim is for every member of our team to take pride in their contributions. You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers. We operate remotely, understanding that a thriving, profitable company isn't just about being in the same location. We build our relationships through effective remote work methods and carefully planned in-person meet-ups. What we offer

• Remote working, with travel to Dubai for client meetings.
• Attractive company stock option plan.
• Yearly companywide meetups in sunny locations.
• Training and education budget.
• Private Medical Insurance.
• Access to the optimal gear suited for your position.

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