Lobby Ambassador

Lobby Ambassador As a Lobby Ambassador, you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the Guest Relations function. What you will be doing:

• Welcome all guests in the lobby areas.
• Maintain lobby areas in the best conditions at all times.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with the department concerned to ensure immediate follow-up.
• Have knowledge of hotel rate codes, package segmentation, discounts, and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
• Follow up with the Bell desk regarding shuttle bus services.
• Make daily courteous calls to VIP rooms and other guests.
• Report any unusual occurrences or requests to the manager.
• Be aware of hotel accident prevention policies.
• Ensure the cleanliness and neatness of the front office area.
• Review log book, verify outstanding items, and follow up on pending matters. Identify any special assignments for the day.
• Check hotel occupancy, functions, groups, and VIPs.
• Reannounce VIP rooms to Housekeeping and F&B departments.
• Check if all departure details for the day have been taken as well as for the next day.
• Arrange for bouquets, cakes, and cards in case of guest anniversaries and birthdays.
• Check VIP rooms after amenities are placed.
• Coordinate with the lobby manager regarding arrival and departure transport arrangements for the day.
• File daily guest relations reports and documents systematically.
• At the end of the shift, communicate all information that the next shift needs to know for smooth operations.
• Coordinate and share information with the Front Office, Housekeeping, F&B, and especially with the General Manager regarding MIPs and VIPs.
• Review guest comments daily and contact guests if necessary for direct action.