Head Waitress
Job details
Food and Beverage • Riyadh, Saudi ArabiaOverviewManage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize guest satisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.Job ResponsibilitiesEnsure the day-to-day operation is smooth in the restaurantAssist the leadership team of the restaurant in achieving high guest satisfactionGuide and lead the server in the restaurantPerform the duties of supervisor on a regular basisMaximize sales potential and encourage up selling to maximize ratesEnsure cash floats are always securedWork within budgeted costsMinimize abuse of operating equipmentEnsure that requisitions for supplies are completed, delivered, and accounted forMinimize the use of overtimeEnsure that there is always enough operating equipmentRecord all voids and report any payment discrepancies to Restaurant ManagerFollow Company procedures when handling cash, credit cards, and chequesAddress guest complaints and report all complaints to ManagerLiaise with colleagues over guests' requirements and needsEnsure handover at shift end and beginningLiaise with Head Chef on a regular basisLiaise with Reception on a regular basisGain customer feedbackComplete a full report of the day's events in the Management Report BookCreate and maintain a personal and respectful rapport with regular guestsMaintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiriesFamiliarize yourself with guests needs and requirements to ensure an efficient and friendly serviceFocus on quality and consistency in all areas: food and beverage quality, guest service, cleanliness, etc.Support all other revenue centres in the facility such as Rooms and EventsBe results driven and totally accountableAttend daily business review meetings, weekly strategic sales meetings, management meetings, and other meetings as required/requestedUndertake regular inspections to ensure that the company's assets are well maintained and protectedEnsure that the business is seen as a respected, important member of the community by local influencersExperiences & QualificationsMinimum 2 years' management experience in Restaurants and BarsOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotelApply NowPlease complete the application form below.
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