Customer Service Representative
Job details
Responsibilities
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
Interact with the senior management to understand updated organizational policies and new products.
Troubleshoot and resolve product issues and concerns.
Skills
Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
Familiarity with CRM systems and practices.
Good listening skills with fluent communication to address all concerns and doubts of the customers.
Commendable presentation skills to convey important points to the audience effectively.
A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
Excellent computer skills.#J-18808-Ljbffr
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