Senior Associate - Retail Accounts, Cards and Loan Processing

Full time at a Laimoon Verified Company in Qatar

Posted on November 3, 2024

Job details

Key Accountabilities

The Job holder holds primary line management accountability for the functioning of account services unit, ensuring compliance with SOPs and effective interaction and coordination with branches as per business requirements.

Maker-checker controls exist on all processes and should be reviewed monthly.

The supervisory checking of processes under the job holder's purview includes:

Checking of accounts opened by users is authorized correctly, debit cards, cheque books are checked, and signatures are scanned and authorized timely.

Ensure controls are in place and maker-checker is followed stringently. Adhere to SOPs and CMPs and ensure that agreed SLAs and TAT are followed.

Adherence & awareness of all compliance rules and regulations. Adhere to Clean Desk and Desktop policy.

Adhering to compliance (No operational loss) and adhering to punctuality and leave requirements in line with HC policy.

Warning letter or memo will be issued for any financial loss/bad conduct, and an incident report to be raised which will have a direct impact on KPIs.

All E-learning courses to be completed as per HR guidelines.

Perform supervisory checking of all processes under account services.

Ensure no impact on priority/ADHOC processing and ensure exceptional approvals are taken for incomplete documents/urgent processing as per DOA.

Support issue identification and resolution - resolve issues on the same day and inform business if query not resolved.

Ensure staff are fully cross-trained on all products.

Ensure SLAs are adhered to. Sadara and Private banking requests are processed on the same day as per the highlighted CRM cases.

Monitor accuracy - checking of daily reports and monthly reports to exercise controls and monitor performance.

Files to be verified end-to-end and returned in CRM with appropriate reasons for branches to take action and resubmit after correction.

Strive for process improvements and coordinate with Ops technology partner for end-to-end closure and implementation.

Productivity and cost-saving projects by bringing about process improvements.

Activities performed by Specialist:

Authorization of signatures, debit cards, account opening, CRM requests, and maintenance within the agreed timeline.

Blocking/unblocking and adding special conditions on customer accounts along with necessary approvals.

Allocation of signature and performing daily reconciliation on signatures.

Validate daily account opening report for identifying any unauthorized accounts opened by the users not pertaining to account services and report the same.

Rework reports to be shared on a daily basis for reporting.

Performing validation on closed accounts and account nominations.

Performing/identifying special conditions removed/added by account services users.

Queue monitoring and ensure all the queues (CRM/ECMS/Signature/Kapiti) are cleared on a daily basis.

System access to be reviewed half yearly and passwords provided by systems security should be strictly confidential and not shared at any cost.

Skills

Communication

Interpersonal Skills

Listening Skills

Teamwork

Skills

Ability to interact with internal and external stakeholders

Ability to work under pressure

Accuracy and attention to detail

Arabic speaking preferred

Education

Bachelor degree or equivalent#J-18808-Ljbffr

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Hiring company

Confidential

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Home Qatar Senior Associate - Retail Accounts, Cards and Loan Processing

Senior Associate - Retail Accounts, Cards and Loan Processing

Job details

Apply safely

Hiring company

Confidential

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