Customer Banking Specialist Relief
Full time
at Commonwealth Bank of Australia
in
Australia
Posted on November 2, 2024
Job details
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 31 hours per week:
- Monday: 9.30am - 4.00pm
- Tuesday: 9.30am - 4.00pm
- Wednesday: 9.30am - 4.00pm
- Thursday: 9.30am - 4.00pm
- Friday: 9.30am - 4.00pm
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
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