ICT Systems Engineer

Daifuku Oceania is a global leader in automation. We have an opportunity for ICT Systems Engineer to become part of our experienced team in Kuala Lumpur.

About the Role

As an ICT Systems Engineer, you will provide IT technical support for Daifuku customer sites and others as required by the Daifuku Customer Care team. This will involve supporting existing or creating new systems, processes, and procedures as necessary to meet the IT support requirements. We are looking for both a senior engineer with proven experience and a junior/intermediate engineer. Our ideal candidates for the senior role should possess MSSQL database administrator skills and qualifications. Given the nature of the Customer Care operations, there will be a requirement to assist with IT related calls that occur outside of standard business hours or to cover for team members if necessary.

Our Team

Being part of the Daifuku Customer Care MY team in Kuala Lumpur, you will join a supportive, knowledgeable, and reliable team. We are invested in providing professional growth and development opportunities for your career aspirations within Daifuku.

Responsibilities

Working as part of our Customer Care Team, your key functions include, but are not limited to:

1. Support of HLC / IT associated solutions installed by project delivery teams.
2. End to end project planning, system solutions design and review.
3. Customer site support.
4. Manage and troubleshoot events for customer software infrastructure.
5. Maintenance of customer database servers and database solutions.
6. Deploy new or modify existing IT infrastructure for customers.
7. Provision of new firmware versions for critical hardware e.g., SAN devices and switches.
8. Provide OS level patching services for client systems.
9. Monitoring of various hardware and software system life cycles.
10. Disaster recovery planning and executing system backups i.e., switch backups, VM backups, configuration files.

Your Skills & Experience

Your qualifications and experience will include:

1. IT experience at the enterprise level.
2. Proven experience providing remote incident support and problem management for offsite clients.
3. Previous experience with high uptime or service provider environments.
4. Strong experience with the following essential:

• Databases: MSSQL, Oracle
• Networking
• VMware
• Windows Server
• Active Directory
• ITIL Foundation certification

Our Benefits

• 15 days of annual leave, 14 days of sick leave and 16 public holidays
• Cashless comprehensive medical coverage - Outpatient
• Group Hospitalization Insurance
• Festive seasons & monthly birthday celebrations
• Smart Casual working attire
• Flexible working arrangements
• Career Development Opportunities and exposure to new technologies
• Peer-to-Peer Recognition and Rewards Program

About Our Company

Daifuku Oceania is a subsidiary of Daifuku, a global business with over 13,000 individuals worldwide, delivering material handling automation, self-service technology, and intralogistics solutions to our partners worldwide. We are proud of our reputation as leaders within the aviation and logistics sectors, highly regarded for our technology and digital innovation. Daifuku Oceania was founded in 1993 and developed into a global leader in material handling solutions driven by our vision and, most certainly, the exceptional people we employ. Daifuku Oceania has offices in New Zealand, Australia, and Malaysia, employing 500 dedicated team members to provide our clients end-to-end solutions and customer care globally.

Our Company Values

Our Core Values are essential to our business. They define our culture and set us apart:

• Think Safe Act Safe Home Safe
• Outstanding Service and Value to the Customer
• Respect and Trust for Each Other
• To Look Beyond the Obvious
• Having Fun

Is Daifuku Your Future?

If you're looking to be valued for your expertise and grow your career in a global company offering world-class opportunities, please apply! Please note we aim to review applications as they are received - therefore encourage you to apply at your earliest opportunity. #J-18808-Ljbffr