Field Support Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Field Support Analyst, who wants to learn and transform his career. In this role you will:

• The support services at the user's table (Desk Side) are made up of the following components:
• Laptops/Desktops
• Thin client
• Basic printer support
• Coordinate with a third-party vendor for hardware or software issues
• Hardware repair (break fix)
• Software repair (break fix)
• Repair services (Break-Fix) will be managed by a dedicated Desk Side engineer at each site.
• Engineers must maintain, update, and oversee every aspect of computer networks
• Assist customers in their inquiries and provide troubleshooting support when needed
• Provide training and assistance to IT technicians and help desk technicians
• Design computer systems to meet the particular needs of the organization
• Act as the first point of contact for clients concerning their computer systems and hardware issues
• Ensure proper logging and documentation of all issues
• Monitor daily performance of systems
• Turn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the case
• Engineers will be expected to install and configure computer applications
• Portuguese Language (English as a Second Language)
• Support services at the user's Desk (Desk Side) The service hours will be covered according to the need of the locality. For Manufacturing Plants, 7x24 coverage is required. In locations with business hours, service will be provided during business hours.
• Remote Support Services at the User's Desk (Remote Desk Side) Remote support at the User's Desk or (Remote Desk Side) applies to sites that do not have constant service coverage, therefore. applies Remote Support on the User Desk (Remote Desk Side).

• English Advanced.
• Laptop/Desktop Windows Knowledge, Networking (L2 level).

• MS Office, Teams.

• TCS Benefits – Brazil:
• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal/Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform
• Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
• At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.