Desktop Engineer Lead

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilitiesThis project involves supporting and managing the Onsite hands and feet support and Modern Workplace solution that manages 3000+ workstations (and users) spanning across Australia and New Zealand over 80+ sites.Four days at customer office and one day working from homeEnsure that projects align with the Master Service Agreement (MSA) and contribute to overall business goals.Serve as the Workplace Single Point of Contact (SPOC) for customers and handle technical escalations.Troubleshooting Client VIP Users issuesMaintain consistent communication with managers staff and vendors for effective operations.Oversee the Service Improvement Program for WorkplaceLead and execute the Problem Management process proactively identifying and resolving issues.Drive root cause analysis and implement preventive measures.Mediate between Workplace Operations and the Project Lead.Interpret customer needs and transform them into potential projects.Let's talk about the teamOur Cloud Infrastructure Services practice brings together the right technology, processes, and culture to deliver business agility and cost reduction to our clients. We provide cloud focused delivery services on areas such as hybrid cloud, workplace services, security, and cloud service management/delivery.Let's talk about your capability and experienceOperating System Windows XP/7/8/8.1/10/11/Server 2012/2016Active Directory Support Microsoft Azure and Microsoft Active Directory.Team Leader or management experience.Experience with PowerShell/ Batch scripting.Workstation Management Platform Microsoft Intune.Mobile Phone Support Intune MDM Apple Business Manager.Modern Workplace M365 Exchange SharePoint Microsoft Teams and OneDrive.Scripting Languages - SQL/Batch/VB ScriptsVendor management experience.About CapgeminiAt Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.Our Commitment to Diversity & InclusionDon't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com.Information Security and ComplianceCapgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.When you join Capgemini, you don't just start a new job. You become part of something bigger.Learn about how the recruitment process works - how to apply, where to follow your application, and next steps.To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.

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