IT Support Analyst
Job details
Company: Hastings Deering (Australia) Ltd
About your Role
Hastings Deering is currently recruiting for an IT Support Analyst (Level 2) to join our diverse team to provide quality IT Desktop Support to our valued internal customers. We have a permanent, full-time opportunity available, located in our Mackay branch. A key task of this role is to resolve more complex requests or assign to the appropriate resolver group, whilst ensuring the overall customer service experience is of a high standard. Reporting to the Manager - Technology Customer Services you will:
Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management
Provide desktop support and resolve our customer's problems and provide remote troubleshooting support on desktop issues
Document all reported incidents through ITIL practices
Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tablets, phone system, meeting rooms, printers
About you
You will have solid experience working in a customer orientated IT Support Analyst Level 2 role, along with exceptional stakeholder engagement and communication skills. You are solution focused, a self-starter with the ability to work unsupervised along with a high degree of initiative. You must have sound knowledge of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune and Network Connectivity fundamentals. If you have also have Tertiary Qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE) your application will be highly regarded!
About the Benefits
Hastings Deering offers a wide range of benefits including:
A rewarding career with diverse opportunities
A competitive remuneration package
Employee Assistance Program for employees and their families
Discounts on private health, vehicles, travel and more
A culture of inspiration, innovation, collaboration and execution
Ongoing training & support to further your career
Free on-site parking
How to apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now. For any enquiry about this role, please contact Celeste Middleton | Talent Acquisition Partner at celeste.middleton@hastingsdeering.com.au. Like the 'Hastings Deering' Facebook page, or find us on LinkedIn. Our Flexibility and Inclusion program, 'Together as One', is designed to create a diverse, inclusive and powerful workforce where all our people feel like they belong and we welcome applications from people of all backgrounds. Current staff members are required to advise their line managers before applying for this role.
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