Executive - Airfreight, Process & System

Executive - Airfreight, Process & System

Penerangan Pekerjaan

1. Main contact for Air operational system related topics
2. Act as the coordinating and communicating instance between RAF and country organization for operational system and process topics within Airfreight function
3. Engagement in the definition of operational standards via the Regional Air Freight and Country Air Freight management
4. Provide training to country users include new functionality (Air)
5. Testing of new functionality and change request
6. Assist in rolling out new systems project in the country
7. Provide status report and track issues to facilitate timely issue solution
8. Audit of the system and process compliance according to SOP
9. Review of current process and improve operations efficiency
10. Document activity status and report to regional Air Freight and Country Organization
11. Country refresher training for all country users
12. Training for newcomers in Air freight
13. Process mapping for overall country branches
14. Data Quality check and enforcement
15. Assist on customer onboarding implementation & testing
16. Initiative to increase productivity and improvement
17. Standardized, simplify processes and other projects
18. Deliver monthly management report
19. Acquire requirements of existing / new customers (Local / Oversea)
20. Organize discussion and alignment meeting to understand onboarding customer requirement includes exceptional handling requirement
21. Run through SOP details with internal stakeholders
22. Work with Regional implementation lead to coordinate and align process internally
23. Monitor closely for 1 month upon account go-live