Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We are a stable and very focused company, with over 15 years of consistent growth, and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop.
• We seek the best clients for our team to work with as well as the best people to support our clients.
• We know that great Service Desk professionals value different things to field support - daily variety, great customer relationships, and new challenges.
• We find and retain the best: Best Service Desk, best Managers, best Project Engineers, best team!

Duties:

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME.
• Supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
• Delivering support of Azure Intra, Hyper-V (but not V-Ware) and Citrix cloud infrastructure.
• Performing a wide variety of support across many technologies.
• Occasional project team work to deploy solutions for customers.
• Working with highly experienced solutions experts to maintain best practice environments.

Minimum Requirements:

• Advanced understanding of end-user support and Active Directory.
• Comprehensive knowledge of Windows Server, Azure, and Exchange.
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.

Additional Skills:

• An understanding of ticketing systems and customer service principles.
• Great communication skills coupled with a genuine desire to understand your customers and help them.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Between $65k and $80k + super as part of a competitive package including salary, training, and flexible arrangements.
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course).
• Staff are encouraged to take advantage of our weekly internal training sessions and library.
• Opportunities for personal and professional development with our FastTrack mentor program.
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment.
• Option of a Tesla company car as part of your ongoing employment package (conditions apply).
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills. #J-18808-Ljbffr