SAP Time and Attendance Management Consultant (WorkForce Software)

SAP Time and Attendance Management Consultant (WorkForce Software)2024-10-03 - 2024-11-01 Temp CPT002673 Information Technology Our client based in Johannesburg is seeking an SAP Time and Attendance Management Consultant to join their team. This would be a contract position until April 2025. Core purpose of the position:

• Provide high quality application and systems support.
• Understand the nature and business impact of requests and perform the required analyses.
• Provide second line support for technical and functional solutions.

• Collaborate with stakeholders to gather requirements and design solutions that meet business needs.
• Implement and configure SAP Time and Attendance Management modules with WorkForce Software integration.
• Provide expertise in time tracking, scheduling, and reporting functionalities.
• Troubleshoot and resolve issues related to time management and attendance tracking.
• Conduct user training sessions and create documentation for end-users.
• Support system upgrades and enhancements, ensuring minimal disruption to business operations.
• Work with cross-functional teams to integrate time management solutions with other HR and payroll systems.

• Provide high quality operational and technical application and systems support to customers and internal business functions.
• Provide second line support service to IM and end users.
• Resolve incidents, problems, service requests, and change requests in line with business priorities.
• Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs.
• Ensure Incident / Request updates are at an acceptable quality.
• Document and provide analysis of defects to solution teams.
• Participate in Priority warroom sessions.
• Be available to the business and support leads for operational support.

• Resolve change requests/system enhancements in line with business priorities.
• Collaborate with the Solution Delivery teams and Architectural teams regarding planning, designing, architecture development, and configuration of the technical platforms for the Workforce Software portfolio.
• Translate business requirements into system enhancements, complete analysis, functional design, development, testing, and deployment of enhancements.
• Participate in deployment handover sessions.
• Involvement in internal projects.
• Ensure the consistency and stability of the environment and produce SOPs for day-to-day operations.
• Effect continuous improvement in the environment by minimizing adverse impacts of Incidents and Problems on the business and preventing reoccurrence.

• 5 Years experience.

• Workforce Data & Analytics.
• Workforce Time & Attendance.

• Application support.
• Application Maintenance.
• Application Development.