SPA Supervisor
Job details
Roles and ResponsibilitiesFunction: SpaDepartment: General SpaRole: The Lead role in Cluster Spa Operations is responsible for overseeing and managing the daily operations of a spa and recreational facilities within the hospitality or wellness establishment. This role plays a pivotal part in ensuring that guests and members have a positive and enjoyable experience in the spa and recreational areas while also managing the business aspects of the operation.About The FunctionThis function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand throughout the Guest journey to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.What You Will Need To SucceedGenuine service personality, with high EQ.Minimum 2 years of similar experience in a 5-star hospitality industry.Bachelor's degree in hospitality, beauty therapy or similar.A strong command of both written and spoken English is required; additional language is an asset.Performance Driven Culture: What Will You Be Measured AgainstEnsure achievement of business goals - Financial, Non-Financial and Initiatives.Completion of projects on time, within budget and based on set quality standards.Realizing cost efficiencies.Analyzing operations and assigning resources accordingly.Seamless communication across all levels of the business unit.Provide constructive feedback (on and off-the-job).Resolve complaints and ensure adequate service recovery where needed.Technical Skills And CompetenciesSpa Management & OperationsBudget, finance & ForecastingScheduling activitiesInventory management & ControlBeauty and wellnessDesired Candidate ProfileSpa Management & OperationsBudget, finance & ForecastingScheduling activitiesInventory management & ControlBeauty and wellnessCompetencies:Fast paced & ResilienceProblem solving & creative thinkingProactive & Initiative drivenHandling high pressureCustomer & stakeholder managementEmotional IntelligenceManagerial skillsDecision makingAssertivenessContinuous ImprovementAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services, and experiences.Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.Talent and TenacityOur people are heroes, superhumans, and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
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