Chief Operating Officer
Full time
at CERBA LANCET AFRICA
in
South Africa
Posted on October 31, 2024
Job details
Location
Office based; Milpark, Johannesburg, South AfricaAbout the Position
Cerba Lancet Africa Pty Ltd stands at the forefront of clinical pathology and medical diagnosis networks in Africa. With a presence in more than 14 countries across the continent, we deliver top-tier pathology and biomedical services to patients and medical communities, maintaining the highest standards of quality and professionalism. Reports to: Chief Executive Officer Direct Report:- IT Manager
- Lab Efficiency Manager
- QA Manager
- Supply Chain and Purchasing Manager
Position Overview:
Compliance- Comply with the Cerba Lancet Africa company policies and procedures.
- Follow the Health, Safety and Environmental regulations.
- Drive the Cerba Lancet Africa values.
- Ensure compliance with all statutory requirements including ISO requirements, audits, finance, and accounting management requirements.
- Drive good governance and compliance within the operations in all business aspects.
- Budgeting and optimisation - review and submit annual budgets and proposals.
- Manage and report on cost of sales budget.
- Attend and present at Board meetings as a non-voting member.
- Drive quality of services and execute budget.
- Provide guidance on the roadmap e.g. lab efficiency, QA, projects etc.
- Business plan/case review assess and validate with the CEOs.
- Review and approve the CAPEX for all countries in alignment with the budget and cash flow.
- Provide monthly reports on business progress, procurement performance, projects and risk-assessments.
- Work closely with the BU teams to define, monitor KPIs on turnover, TAT etc.
- Set up key indicators and dashboards to measure the performance of the actions carried out in this area (budget, performance indicators, etc.).
- Analyse indicators, identify, and share malfunctions, provide solutions and reporting to internal customers and management.
- Maintain strong relationships with healthcare providers, government agencies, and other key stakeholders in each country to ensure trust and satisfaction with laboratory services.
- Manage operational projects in their entirety, from budgeting to delivery.
- Allocate the right resources to each project to maximise efficiency, costs, and quality of service.
- Monitor the performance of the projects versus budget during the deployment, and up to the end of each project.
- Maintain the agreed timelines as per the project management schedule.
- Lead large supply chain and procurement projects, including the design and deployment of new supply chain and procurement systems and services.
- For each project, communicate to the steering committee with all milestones, achievements, delays, and costs evolution.
- Lead initiatives to implement advanced laboratory technologies and automation systems across all Business Units in Africa, ensuring global consistency in service delivery.
- Oversee the integration and management of laboratory information systems (LIS) and data analytics tools for operational reporting and decision-making.
- Ensure the adoption of innovative testing technologies and services to maintain the company’s competitive edge.
- Analysing business requirements by partnering with key stakeholders across the organization to develop solutions for supply chain and procurement needs.
- Identifying and acting on opportunities to improve and update Supply Chain and Procurement systems.
- Help define Supply Chain and Procurement strategy, architecture, and processes.
- Contribute to the sourcing of new suppliers with local and global purchasing and operational teams (in CLA countries) by expressing an opinion on procurement performance.
- Set up with selected suppliers a sourcing plan based on the constraints expressed by internal customers (central and local operations department).
- Oversee the global supply chain for laboratory equipment, consumables, and reagents, ensuring timely procurement and distribution to all locations.
- Work with global and local vendors to optimize supply agreements and maintain equipment, adhering to high standards of quality and cost-effectiveness.
- Implement systems for managing inventory, logistics, and vendor relationships at each location.
- Is responsible for compliance with national and international regulations regarding the transport of potentially infectious risk materials.
- Participate in the implementation of a logistics route optimization management tool (picking transport).
- Plan and coordinate the transport of products or goods (stock management, coherent organization of flows, shipment management).
- Ensure that regulatory obligations are properly understood and applied.
- Implementation of tools on the logistics, transport, and supply side.
- Active role in the implementation of electronic procurement tools (automation and implementation of procurement function processes).
- Follow-up of supply, transport, and logistics operations.
- Monitor performance of supply chain and procurement systems to determine cost and productivity levels, and to make recommendations for improving the supply chain and procurement organization.
- Assess vendors and proposals.
- Collaborate with the executive team to create and execute the operational strategy for global growth, including the opening of new laboratory locations and expansion into new markets.
- Analyze international market trends and develop strategies to enhance the competitive position of the company’s laboratories in each region.
- Ensure efficient resource allocation across multiple locations, balancing cost control with service delivery.
- Conduct and complete the Performance Appraisals for your direct reports.
- Ensure time and attendance in strict accordance with the CLA policies.
- Review and approve annual salary reviews and bonus reviews as per the approved budget for the region.
- Assist with the recruitment of direct line reports.
- Ensure training is conducted for new staff and coach and mentor direct reports.
- Ensure that all company policies are being implemented, adhered to, and appropriate disciplinary measures instituted against violations of such policies.
- Dissemination of information and general communication.
- Employee Separation (Termination/Redundancy) – review exit interviews and make recommendations for improvement.
- Education: Master's degree in medical technology, healthcare management, business administration, or a related field.
- Experience: 8-10 years of experience in laboratory or healthcare operations, with at least 5 years in a senior leadership role overseeing multiple locations or international operations.
- International Experience: Proven track record in managing cross-border operations, including understanding of various healthcare systems, regulatory frameworks, and cultural nuances.
- Regulatory Knowledge: In-depth knowledge of global healthcare and laboratory systems, laboratory standards, and country-specific regulations.
- Financial Expertise: Strong experience in budgeting, financial planning, and cost control for international operations.
- Leadership Skills: Demonstrated ability to lead large, diverse teams across multiple countries and work collaboratively in a global environment.
- Expert skills in Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
- Fluent in oral and written English. French will be advantageous.
- Availability to travel within the African continent.
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