Training Associate
Full time
at Wipro Digital Operations and Platforms
in
India
Posted on October 31, 2024
Job details
Team Member / Associate (LMS Support)-Bangalore (UK Shift-One side Transport) We are looking for Team Member / Associate (LMS Support) for Bangalore location.
- Job Location : Bangalore
- One Side Transport (UK Shift)
- Work from Office (05 days)
- Exp- 1 -2 years of LMS Support (Learning & Development)
- Follows process and procedures to complete relatively routine tasks.
- Expected to plan and organize their own work
- The role constitutes 90% time in delivery / data analysis and 10 % in developing self, taking initiatives for process improvement.
- The role requires 4 main pre-requisites - Client Orientation, Domain delivery, Query Handling, Excellent communication skills.
- Understanding of key client expectation to meet satisfaction levels
- Comfortable in working in a changing and high growth environment while taking directions and ensuring closure on action items.
- Process knowledge- Independence and support enhancement initiatives
- Learning Deployment and Administration Activities
- Deploy WBT courses to the LMS (Learning Management System), and obtain signoff
- Perform all types of training loads, including audience assignments, training removals, and notifications setup
- Load events and sessions, and perform roster updates in the LMS ensuring accuracy
- Format and load assessments, including creation of question banks.
- Build audiences - pull headcount, or other reports and map them with LMS audience reports to derive audiences for a course.
- Mark completions on approved requests.
- Perform reconciliation activity for data related fixes
- Help resolve course related and other miscellaneous issues
- Login Issues Access LMS and various other systems to investigate the issue. Follow up with business, and technical contacts to get the issue fixed.
- Help resolve training completion issues
- Help resolve other training related issues
- Interface with client users as their tier 1 support for their learning related issues
- Reports
- Set-up new reports in Reporting tool, share with approved stakeholders
- Obtain ad-hoc reports as and when needed from Reporting tool
- Source File Repository
- Complete retrieval requests
- Complete requests to add files
- Maintain SFR Master Spreadsheet (Tracker)
- Update SOPs as per process changes and look for ways to enhance processes
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