Duty Manager - Front Office - Dubai

Full time at a Laimoon Verified Company in UAE

Posted on October 31, 2024

Job details

Job Summary:An exciting opportunity has arisen for a Duty Manager - Front Office at Jumeirah Zabeel Saray. This role involves overseeing front desk operations to ensure exceptional service for all guests.Responsibilities:Oversee front desk operations, ensuring prompt and professional guest service.Manage guest check-ins and check-outs, room assignments, and special requests efficiently.Address and resolve guest complaints and concerns in a timely and effective manner.Coordinate with other departments to fulfill guest needs and enhance their stay.Prepare and manage daily reports, logs, and shift summaries.Ensure the safety and security of guests and staff by adhering to hotel policies and procedures.Handle emergency situations, such as medical incidents, fire alarms, and security breaches, calmly and effectively.Conduct regular inspections of the front office area to maintain cleanliness and order.Develop and maintain positive relationships with guests to enhance loyalty and satisfaction.Assist in managing VIP and repeat guest programs to provide personalized service.Gather guest feedback and utilize it to improve services and address issues.Maintain clear communication with all departments to ensure smooth operations.Relay important information and updates to the front office team and other relevant departments.Supervise and support front office colleagues, including receptionists, concierge, and bell attendants.Provide training and guidance to front office team members to maintain high service standards.Implement innovative strategies to enhance guest experience and operational efficiency.Monitor staff performance and provide constructive feedback to foster professional growth.Requirements:Proven experience in a supervisory or managerial role within a front office, preferably in a 5-star hotel.Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.Experience with hotel management software, such as Opera.Excellent communication skills, both verbal and written.Strong customer service skills with a friendly and courteous demeanor.Ability to handle multiple tasks and work under pressure.Flexible availability to work nights, weekends, and holidays.Proficient in using computer systems and office software (e.g., MS Office).Familiarity with health, safety, and environmental procedures.High level of professionalism and grooming.Proficiency in one or more additional languages desired (e.g., Spanish, French, Mandarin, Arabic, German).Strong problem-solving skills and ability to make decisions quickly.Level of Education:Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.Work Hours:Flexible availability required, including nights, weekends, and holidays.Experience in Months:Minimum of 24 months of relevant experience in a supervisory or managerial role within a front office.

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Duty Manager - Front Office - Dubai

Job details

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